Logistics Coordinator Inbound / Outbound (f/m/d) in London

We are Neumann Kaffee Gruppe. And we love coffee. For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.

We at InterAmerican Coffee Limited are one of Europe’s leading specialists in high-quality green coffees. We have been importing and distributing the finest specialty coffees from all over the world since the year 2000. We are a team of passionate experts covering every area of the green coffee supply chain: from growing, sourcing, distribution and logistics through to quality control. Established to import and distribute the finest specialty coffees in the world, we invest in sustainable relationships with our customers, suppliers and employees.

Your responsibilities:

• Coordinate shipments based on various Incoterms, ensuring correct documentation, contract execution and timely communication with all relevant parties.
• Supervise a team of four, helping to prioritize workloads, allocate tasks and ensure responsibilities are completed accurately and on time.
• Handle and review shipping documents, ensuring accuracy, completeness and compliance with internal procedures and external requirements.
• Liaise with suppliers, shippers, warehouses and customers to ensure smooth shipment planning, timely arrivals and clear communication throughout the logistics process.
• Act as the first point of escalation for shipment delays, delivery issues, documentation queries, customer concerns and supplier/shipper problems.
• Oversee office administration linked to logistics operations, including processing invoices, maintaining records and supporting accurate contract and shipment data.
• Prepare, monitor and review regulation & certifications, including EUDR, Fairtrade, RFA and Organic, ensuring requirements are met and records are maintained.
• Help to design, improve and maintain process workflows, ensuring the team follows consistent ways of working and supports the integration and use of new IT tools.
• Support the development of the team through guidance, training and regular check-ins, helping to build knowledge, confidence and accountability across inbound and outbound logistics.

Your profile:

• Bachelor ́s degree in logistics or a similar field
• 3-5 years proven experience in sea and land transport and/or customer service
• Fast learner, detail-oriented, comfortable with systems, data, Excel, and ERP
• Passion for working with people and solving problems with a fast and friendly service mentality
• Strong interpersonal and communication skills
• Fluent in English, additional languages advantageous

Our staff appreciates:

• International: Working in an international atmosphere in a growing and progressive company.
• Team Spirit: Become part of a passionate, cooperative & supportive group of people both, on local and on global level.
• Flexibility: Flexible working hours including a mobile work option.
• Benefits: Attractive packages including health insurance & pension.
• Location: Central London

We are pleased to receive your application documents.