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For Companies At a Glance
- Tasks: Lead the client experience from onboarding to ongoing support, ensuring success.
- Company: Join a top UK Proptech company that's innovating property technology.
- Benefits: Enjoy a hybrid work model and competitive salary with growth opportunities.
- Why this job: Make a real impact by driving client success in a dynamic team environment.
- Qualifications: 2+ years in SaaS customer success; strong communication and tech skills required.
- Other info: Open to candidates from related industries like Fintech and E-Commerce.
The predicted salary is between 45000 - 50000 £ per year.
Customer Success Manager – PropTech SaaS
Location: London (Hybrid: 2 days in-office, 3 days remote)
Salary: £45,000 – £50,000
Join a Leading PropTech Innovator!
Are you a proactive and customer-focused professional looking to make an impact in the fast-growing PropTech sector? This is your chance to join a market-leading SaaS company that’s transforming the property industry. As a Customer Success Manager, you’ll play a key role in helping property businesses get the most out of cutting-edge technology, ensuring they achieve their goals and drive long-term success.
What You’ll Be Doing:
- Own the Customer Journey – Guide clients through onboarding, training, and ongoing support, ensuring they get maximum value from the platform.
- Be a Strategic Partner – Proactively engage with clients, understand their business needs, and provide tailored solutions to help them thrive.
- Drive Retention & Growth – Identify opportunities to expand client accounts, introduce new features, and increase product adoption.
- Advocate for Customers – Be the voice of the customer within the company, ensuring feedback contributes to continuous improvement.
- Problem-Solve & Innovate – Anticipate challenges, provide solutions, and keep clients on track to meet their objectives.
- Collaborate & Share Knowledge – Work closely with sales, product, and technical teams to enhance the overall customer experience.
What We’re Looking For:
We’re seeking a commercially minded Customer Success Manager with:
- Experience in SaaS & Customer Success – At least 2 years of experience managing customer relationships in PropTech, SaaS, or a closely related industry .
- Excellent Communication Skills – The ability to simplify complex ideas, build trust, and advocate for client needs.
- Tech-Savvy & Data-Driven – Comfortable using tools like Google Sheets, Excel, CRMs (HubSpot, Salesforce, Gainsight, etc.) to enhance efficiency and decision-making.
- Commercial Awareness & Growth Mindset – Strong ability to spot upselling opportunities and align customer success with business goals.
- Organised & Proactive – Ability to manage multiple client relationships, anticipate needs, and maintain a structured approach.
- Team Player & Problem Solver – Thrives in a collaborative environment and enjoys finding solutions to client challenges.
Industry Backgrounds That Fit:
We’re ideally looking for candidates with PropTech or rental/estate agency SaaS experience, but we’re also open to professionals from other relevant industries, including:
FinTech SaaS – Payment processing, financial management, or property finance software.
Workplace & Facilities Management SaaS – Platforms managing offices, coworking spaces, or corporate real estate.
E-Commerce & Marketplace SaaS – B2B or B2C platforms providing digital transactions, marketplaces, or customer engagement.
Analytics & Data SaaS – Business intelligence, data insights, or performance tracking software.
IoT & Automation SaaS – Smart property management, energy optimisation, or automation solutions.
CRM & Customer Success SaaS – Software platforms focused on customer relationship management and success.
Why Join?
Be part of a fast-growing PropTech SaaS company making a real impact in the property sector.
Develop your career in a high-growth environment with strong leadership and mentorship .
Work with a collaborative and supportive team that values innovation and client success.
Ready to Make an Impact?
Apply today through Neulinx and take the next step in your PropTech career!
Customer Success Manager employer: Neulinx
Contact Detail:
Neulinx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with the Proptech industry and its trends. Understanding the specific challenges and opportunities in this sector will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your experience with SaaS products, especially any roles where you've successfully driven customer success. Be ready to share specific examples of how you've helped clients achieve their goals and the impact it had on their business.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've simplified complex ideas for clients in the past. This will demonstrate your ability to build trust and advocate for client needs, which is crucial for a Customer Success Manager.
✨Tip Number 4
Be proactive in your approach by researching the company and its current clients. Understanding their goals and challenges will allow you to propose tailored solutions during your discussions, making you stand out as a candidate who is already thinking about their success.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, particularly in SaaS or related industries. Use specific examples that demonstrate your ability to build client relationships and drive growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your experience with tools like Google Sheets and CRMs, and provide examples of how you've solved client challenges in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including a brief section in your application that illustrates your ability to simplify complex ideas and advocate for client needs.
Highlight Team Collaboration: Emphasize your experience working in team-oriented environments. Share examples of how you’ve collaborated with colleagues to achieve collective success and improve customer outcomes.
How to prepare for a job interview at Neulinx
✨Understand the Customer Journey
Make sure you can articulate how you would lead the end-to-end client experience. Be prepared to discuss your previous experiences in onboarding, training, and ongoing support, showcasing how you've helped customers achieve their desired outcomes.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, strong communication is key. Practice simplifying complex ideas and think of examples where you've built trust with clients. Highlight your ability to advocate for client needs effectively.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've proactively solved problems in past roles. Think of specific challenges you've faced and how you kept clients on track to meet their goals, demonstrating your resourcefulness.
✨Highlight Your Commercial Acumen
Prepare to talk about your experience in identifying growth opportunities. Share examples of how you've successfully upsold features or expanded client accounts, linking client goals with internal resources.
