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- Tasks: Own the customer journey, ensuring success from onboarding to ongoing support.
- Company: Join a fast-growing SaaS company revolutionising the property industry.
- Benefits: Enjoy hybrid work, clear career progression, and a collaborative team culture.
- Why this job: Make a real impact in clients' success while working with innovative technology.
- Qualifications: 3+ years in Customer Success within SaaS, ideally in PropTech or related fields.
- Other info: Be part of a dynamic team that values your input and growth.
The predicted salary is between 39000 - 52000 £ per year.
Get AI-powered advice on this job and more exclusive features.
This range is provided by Neulinx. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Neulinx
Driving Growth in London & Austin SaaS & AI | Expert in Sales, Marketing & Digital Talent Acquisition
Customer Success Manager – PropTech SaaS
Location: London (Hybrid: 2 days in-office, 3 days remote)
Are you a proactive and customer-focused professional looking to make an impact in the fast-growing PropTech sector? This is your chance to join a market-leading SaaS company that’s transforming the property industry. As a Customer Success Manager, you’ll play a key role in helping property businesses get the most out of cutting-edge technology, ensuring they achieve their goals and drive long-term success.
What You’ll Be Doing:
- Own the Customer Journey – Guide clients through onboarding, training, and ongoing support, ensuring they get maximum value from the platform.
- Be a Strategic Partner – Proactively engage with clients, understand their business needs, and provide tailored solutions to help them thrive.
- Drive Retention & Growth – Identify opportunities to expand client accounts, introduce new features, and increase product adoption.
- Advocate for Customers – Be the voice of the customer within the company, ensuring feedback contributes to continuous improvement.
- Problem-Solve & Innovate – Anticipate challenges, provide solutions, and keep clients on track to meet their objectives.
- Collaborate & Share Knowledge – Work closely with sales, product, and technical teams to enhance the overall customer experience.
What We’re Looking For:
We’re seeking a commercially minded Customer Success Manager with:
- Experience in SaaS & Customer Success – At least 2 years of experience managing customer relationships in PropTech, SaaS, or a closely related industry.
- Excellent Communication Skills – The ability to simplify complex ideas, build trust, and advocate for client needs.
- Tech-Savvy & Data-Driven – Comfortable using tools like Google Sheets, Excel, CRMs (HubSpot, Salesforce, Gainsight, etc.) to enhance efficiency and decision-making.
- Commercial Awareness & Growth Mindset – Strong ability to spot upselling opportunities and align customer success with business goals.
- Organised & Proactive – Ability to manage multiple client relationships, anticipate needs, and maintain a structured approach.
- Team Player & Problem Solver – Thrives in a collaborative environment and enjoys finding solutions to client challenges.
Industry Backgrounds That Fit:
We’re ideally looking for candidates with PropTech or rental/estate agency SaaS experience, but we’re also open to professionals from other relevant industries, including:
FinTech SaaS – Payment processing, financial management, or property finance software.
Workplace & Facilities Management SaaS – Platforms managing offices, coworking spaces, or corporate real estate.
Analytics & Data SaaS – Business intelligence, data insights, or performance tracking software.
IoT & Automation SaaS – Smart property management, energy optimisation, or automation solutions.
CRM & Customer Success SaaS – Software platforms focused on customer relationship management and success.
Why Join?
Be part of a fast-growing PropTech SaaS company making a real impact in the property sector.
Develop your career in a high-growth environment with strong leadership and mentorship.
Work with a collaborative and supportive team that values innovation and client success.
Ready to Make an Impact?
Apply today through Neulinx and take the next step in your PropTech career!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Real Estate and Software Development
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Contact Detail:
Neulinx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in PropTech and SaaS. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals in the PropTech space. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your achievements in product adoption and client engagement will set you apart from other candidates.
✨Tip Number 4
Showcase your familiarity with CRM tools like HubSpot or Salesforce. Being able to speak confidently about your experience with these platforms will demonstrate your readiness for the role and your ability to manage client relationships effectively.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly within SaaS and the property industry. Use specific examples that demonstrate your understanding of client needs and how you've driven product adoption.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for PropTech and your ability to build strong client relationships. Mention specific achievements that align with the responsibilities outlined in the job description.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've simplified complex ideas for clients or collaborated with cross-functional teams to enhance customer experiences.
Highlight Problem-Solving Abilities: Demonstrate your proactive approach to identifying issues and solving problems. Include instances where you've successfully managed multiple client relationships and contributed to their success.
How to prepare for a job interview at Neulinx
✨Understand the Customer Journey
Make sure you can articulate how you would take ownership of the customer journey. Be prepared to discuss your previous experiences in onboarding and training clients, and how you ensured their success with the platform.
✨Showcase Your Industry Knowledge
Demonstrate your understanding of the property industry and its challenges. Use specific examples from your past roles to illustrate how you've navigated these challenges and helped clients achieve their goals.
✨Highlight Communication Skills
Prepare to showcase your excellent communication skills. Think of instances where you simplified complex ideas for clients or built strong rapport quickly, as this is crucial for a Customer Success Manager.
✨Be Solutions-Focused
Emphasise your proactive approach to problem-solving. Be ready to discuss how you've identified trends, solved issues, and collaborated with internal teams to enhance the customer experience.
