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- Tasks: Lead a luxury chocolate boutique, ensuring exceptional service and inspiring your team.
- Company: Join Neuhaus, the inventor of the Belgian praline, with a rich history since 1857.
- Benefits: Enjoy a competitive salary, performance bonuses, and discounts on premium products.
- Why this job: Be part of an iconic brand and create memorable experiences for customers every day.
- Qualifications: Proven leadership experience in luxury retail or hospitality, with a passion for fine food.
- Other info: Flexible hours and opportunities for professional development in a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
We are the inventor of the Belgian praline. Every day, our people continue to write the unique Neuhaus story. That story began in 1857, when Jean Neuhaus opened the very first boutique in the Queen's Gallery in Brussels. Quality and customer experience are at the heart of our business and that is exactly what our people do with heart and soul every day. The pride of working for the inventor of the Belgian praline is typical for each employee.
As Boutique Manager, you will be responsible for the day-to-day leadership of the boutique. You will ensure exceptional service standards, drive commercial performance, and uphold Neuhaus’ premium presentation and values. With a hands-on approach, you will coach, inspire and guide your team on a daily basis, so that together you achieve the commercial targets.
As we expand in the UK, we are looking for a dedicated Boutique Manager to lead our flagship store in St Pancras. This boutique is more than a store—it’s a destination. Located at one of London’s most iconic stations, it features a handcrafted chocolate statue that captivates tourists and commuters alike, as well as the complete Neuhaus selection, offering an immersive brand experience for gifting, indulgence, and discovery.
- Lead, train, and motivate your team to deliver consistent excellence
- Achieve commercial targets through strong floor leadership and proactive sales planning
- Maintain optimal stock levels through accurate forecasting and timely ordering
- Uphold high visual merchandising standards in line with Neuhaus etiquette
- Ensure a smooth boutique operation, including scheduling and staff planning
- Handle client feedback and service issues with care and professionalism
- Grow B2B opportunities and nurture relationships with corporate clients
WHAT WE ARE LOOKING FOR
- Proven experience in a leadership role in luxury retail or premium hospitality
- You have the mind-set and spirit of an entrepreneur. You are focused on getting results and keeping costs under control
- Hands-on management style with strong organizational skills
- Ability to inspire a team and foster a collaborative environment
- Flexibility to work weekends and bank holidays (the opening hours of the boutique are 7 days a week, from 07h30 to 21h00; on Sundays from 09h00 to 18h00)
- A genuine passion for fine food, gifting, and customer experience
WHAT WE OFFER
- Full-time permanent position (40 hours/week)
- Competitive salary and performance-based bonus
- Employee discount on premium Neuhaus products
- Ongoing professional development and a supportive team culture
- A chance to represent one of Belgium’s most iconic chocolate maisons
Boutique Manager in London employer: Neuhaus Chocolates
Contact Detail:
Neuhaus Chocolates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager in London
✨Tip Number 1
Get to know the brand inside out! Dive into Neuhaus' history, values, and products. When you walk into that interview, you want to show that you’re not just another candidate—you’re a true ambassador for the Belgian praline.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past where you’ve inspired a team or driven results. We want to see how you can bring that hands-on management style to our flagship store.
✨Tip Number 3
Be ready to discuss customer experience! Prepare some stories about how you’ve handled client feedback or service issues in the past. It’s all about showing us that you can maintain those exceptional service standards we pride ourselves on.
✨Tip Number 4
Don’t forget to connect with us through our website! Applying directly shows your enthusiasm and gives you a chance to stand out. Plus, it’s a great way to keep up with any updates or new opportunities we have.
We think you need these skills to ace Boutique Manager in London
Some tips for your application 🫡
Show Your Passion: Let your love for fine food and customer experience shine through in your application. We want to see how your enthusiasm aligns with our Neuhaus story and values.
Highlight Leadership Experience: Make sure to showcase your proven experience in a leadership role, especially in luxury retail or premium hospitality. We’re looking for someone who can inspire and motivate a team, so share specific examples!
Be Detail-Oriented: Pay attention to the details in your application. From spelling and grammar to formatting, we appreciate a polished presentation that reflects the high standards we uphold at Neuhaus.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our flagship store in St Pancras!
How to prepare for a job interview at Neuhaus Chocolates
✨Know the Neuhaus Story
Before your interview, dive deep into the history of Neuhaus and its iconic Belgian pralines. Understanding the brand's heritage and values will not only impress your interviewers but also help you connect your passion for fine food and customer experience to their mission.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on management style and how you've successfully led teams in luxury retail or premium hospitality. Be ready to discuss specific situations where you inspired your team to achieve commercial targets or improved service standards.
✨Demonstrate Your Commercial Acumen
Think about how you can drive commercial performance in the boutique. Bring ideas on proactive sales planning and maintaining optimal stock levels. Showing that you can think like an entrepreneur will resonate well with the interviewers.
✨Emphasise Customer Experience
Since exceptional service is at the heart of Neuhaus, prepare to discuss how you've handled client feedback and service issues in the past. Share your strategies for creating memorable customer experiences and how you would uphold Neuhaus’ premium presentation in the boutique.
