Technical Support Engineer (Media, Enterprise)

About the Role:

An exciting opportunity to provide enterprise-level support within a global software company in the media space. You\’ll work remotely and cover Europe, delivering complex technical support for cross-platform systems and networking environments. A hands-on role, ideal for someone eager to contribute to service quality and cross-functional collaboration.

The Company:

This innovative software provider is undergoing a transformative phase, driven by a progressive leadership team focused on modernisation and growth. With a global presence and a collaborative culture, they’re dedicated to fostering mentorship and professional development across their engineering teams.

Benefits & Opportunities:

• A flat, collaborative structure where your input genuinely shapes outcomes
• Exposure to a forward-looking, inclusive environment focused on innovation
• Work closely with a supportive leadership team that values professional growth

To Be Successful, You’ll Need:

• Experience supporting enterprise software service environments
• Knowledge of network configuration, debugging, and packet capturing
• Familiarity with media or video-focused workflows or technologies

Interested in Learning More?

Reach out to me at sara@neuco-group.com for an initial discussion.

Key Words:

Enterprise Support | Network Troubleshooting | Packet Capture | Linux | Windows | Mac OS | DNS | SSL | Media Technology | Video Workflows | Customer Support | Remote Engineering