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- Tasks: Lead and mentor a support team while tackling complex technical issues.
- Company: Join a cost-effective CDN provider enhancing streaming quality and reducing latency.
- Benefits: Be part of a revamped team in a booming media industry sector.
- Why this job: Make a real impact in a growing field with a focus on customer satisfaction.
- Qualifications: Experience in B2B SaaS technical support and strong knowledge of CDN and streaming tech.
- Other info: Reach out for a confidential chat about this exciting opportunity!
The predicted salary is between 48000 - 72000 £ per year.
About the Role: As a Senior Technical Support Engineer Lead, you’ll lead and mentor a growing support team while remaining hands-on with complex technical issues. Balancing leadership and technical troubleshooting, you'll manage escalated incidents, drive process improvements, and ensure high customer satisfaction.
The Company: Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities: This is a great opportunity for an individual to become an integral part of the team while making a difference. You would be joining a company that has recently revamped the C-Suite. You would be joining a company that focuses on CDN, a massive growth area for the media industry.
To be successful you’ll need to have:
- Experience in technical support roles within a fast-paced B2B SaaS environment.
- Strong CDN and streaming technology knowledge.
- Leadership experience, managing, training and growing technical support teams.
Interested to know more? If you would like more information about this role, then please send a copy of your CV to sara@neuco-group.com and we can arrange a time to have a confidential conversation.
Senior Technical Support Engineer Lead || Streaming, CDN, B2B employer: neuco
Contact Detail:
neuco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer Lead || Streaming, CDN, B2B
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in CDN and streaming. Being well-versed in these areas will not only boost your confidence but also demonstrate your passion and commitment to the role during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and mentored teams in the past. Highlighting specific instances where you've improved team performance or customer satisfaction can set you apart.
✨Tip Number 3
Network with professionals in the CDN and streaming industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 4
Prepare for technical troubleshooting scenarios that may come up during interviews. Practising how you would approach complex issues can help you articulate your problem-solving skills effectively when it matters most.
We think you need these skills to ace Senior Technical Support Engineer Lead || Streaming, CDN, B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support roles, particularly within B2B SaaS environments. Emphasise your leadership skills and any relevant achievements in managing and training support teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for CDN and streaming technologies. Mention specific examples of how you've successfully handled complex technical issues and improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your knowledge of CDN and streaming technologies. Use keywords from the job description, such as 'troubleshooting', 'L2 Support', and 'L3 Support', to demonstrate your fit for the role.
Showcase Leadership Experience: Detail your leadership experience in your application. Provide examples of how you've mentored team members, managed escalated incidents, and contributed to high customer satisfaction in your previous positions.
How to prepare for a job interview at neuco
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with CDN and streaming technologies in detail. Highlight specific challenges you've faced and how you resolved them, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Emphasise Leadership Skills
Since the role involves leading a support team, share examples of how you've successfully managed and mentored others. Discuss your approach to training and developing team members, as well as how you handle escalated incidents.
✨Demonstrate Customer-Centric Thinking
Customer satisfaction is key in this role. Be ready to explain how you've previously ensured high levels of customer satisfaction, particularly in challenging situations. Use specific examples to illustrate your commitment to the customer experience.
✨Prepare for Process Improvement Discussions
The company values process improvements, so think about times when you've identified inefficiencies and implemented changes. Be ready to discuss your thought process and the impact of these improvements on team performance and customer satisfaction.
