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- Tasks: Lead customer relationships and drive adoption of CDN solutions.
- Company: Join a cost-effective CDN provider enhancing streaming quality.
- Benefits: Be part of a revamped team in a booming industry with growth opportunities.
- Why this job: Make a real impact in a fast-growing media sector with technical challenges.
- Qualifications: Technical background and experience with B2B streaming or CDN solutions required.
- Other info: Contact sara@neuco-group.com for more details and a confidential chat.
The predicted salary is between 43200 - 72000 £ per year.
About the Role: As a Senior Customer Success Manager, you'll lead strategic customer relationships, driving adoption and long-term value from our client’s CDN solutions. This is a highly technical role, blending professional services with customer success, where you'll act as the technical quarterback during onboarding, implementation, and ongoing engagement.
The Company: Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities: This is a great opportunity for an individual to become an integral part of the team while making a difference. You would be joining a company that has recently revamped the C-Suite. You would be joining a company that focuses on CDN, a massive growth area for the media industry.
To be successful you’ll need to have:
- Technical background
- Customer-facing experience, working with technical stakeholders
- Experience with streaming or CDN solutions within the B2B vendor space
Interested to know more? If you would like more information about this role, then please send a copy of your CV to sara@neuco-group.com and we can arrange a time to have a confidential conversation.
Senior Customer Success Manager || CDN, Streaming, Media employer: neuco
Contact Detail:
neuco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager || CDN, Streaming, Media
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in CDN and streaming solutions. This will not only help you understand the industry better but also allow you to engage in meaningful conversations with potential employers about their services.
✨Tip Number 2
Network with professionals in the CDN and streaming sectors. Attend industry events, webinars, or online forums where you can connect with others who work in customer success or technical roles. Building these relationships can lead to valuable insights and job opportunities.
✨Tip Number 3
Prepare to showcase your technical skills during interviews. Be ready to discuss specific projects where you've successfully managed customer relationships and implemented technical solutions, as this role requires a blend of both.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their CDN solutions, partnerships, and market position. This knowledge will demonstrate your genuine interest in the role and help you articulate how you can contribute to their success.
We think you need these skills to ace Senior Customer Success Manager || CDN, Streaming, Media
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Customer Success Manager position. Make sure you understand the technical requirements and customer-facing responsibilities, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical background and any experience you have with CDN or streaming solutions. Be specific about your previous roles and how they relate to the responsibilities outlined in the job description.
Showcase Customer Success Skills: Demonstrate your ability to manage strategic customer relationships. Include examples of how you've driven adoption and long-term value in past roles, particularly in a B2B context.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the company's needs. Mention your enthusiasm for the role and the company’s focus on CDN solutions, and express your desire to contribute to their growth.
How to prepare for a job interview at neuco
✨Showcase Your Technical Expertise
As a Senior Customer Success Manager, you'll need to demonstrate your technical knowledge of CDN and streaming solutions. Be prepared to discuss specific technologies you've worked with and how they can benefit the company's clients.
✨Highlight Customer-Facing Experience
Emphasise your experience in managing customer relationships, especially with technical stakeholders. Share examples of how you've successfully driven adoption and engagement in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in onboarding or implementation and how you overcame them, as this will showcase your ability to act as a 'technical quarterback'.
✨Research the Company and Its Solutions
Familiarise yourself with the company's CDN solutions and their unique selling points. Understanding their strategic partnerships and monitoring tools will allow you to engage in meaningful discussions during the interview.
