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- Tasks: Lead customer relationships and drive adoption of CDN solutions.
- Company: Join a cost-effective CDN provider enhancing streaming quality.
- Benefits: Be part of a revamped team in a growing industry with impactful work.
- Why this job: Blend technical skills with customer success in a dynamic environment.
- Qualifications: Technical background and experience with B2B streaming or CDN solutions required.
- Other info: Contact sara@neuco-group.com for more details and a confidential chat.
The predicted salary is between 43200 - 72000 £ per year.
About the Role: As a Senior Customer Success Manager, you'll lead strategic customer relationships, driving adoption and long-term value from our client’s CDN solutions. This is a highly technical role, blending professional services with customer success, where you'll act as the technical quarterback during onboarding, implementation, and ongoing engagement.
The Company: Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities: This is a great opportunity for an individual to become an integral part of the team while making a difference. You would be joining a company that has recently revamped the C-Suite. You would be joining a company that focuses on CDN, a massive growth area for the media industry.
To be successful you’ll need to have:
- Technical background
- Customer-facing experience, working with technical stakeholders
- Experience with streaming or CDN solutions within the B2B vendor space
Interested to know more? If you would like more information about this role, then please send a copy of your CV to sara@neuco-group.com and we can arrange a time to have a confidential conversation.
Senior Customer Success Manager || CDN, Streaming, Media employer: neuco
Contact Detail:
neuco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager || CDN, Streaming, Media
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in CDN and streaming solutions. Being well-versed in these areas will not only boost your confidence but also help you engage more effectively with potential employers during discussions.
✨Tip Number 2
Network with professionals in the CDN and media industry. Attend relevant webinars, conferences, or local meetups to connect with others in the field. This can lead to valuable insights and potentially open doors to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in a technical context. Highlighting your experience with onboarding and implementation will demonstrate your capability to excel in this role.
✨Tip Number 4
Research the company’s recent developments and their approach to CDN solutions. Understanding their business model and strategic partnerships will allow you to tailor your conversations and show genuine interest during interviews.
We think you need these skills to ace Senior Customer Success Manager || CDN, Streaming, Media
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Customer Success Manager. Familiarise yourself with CDN solutions and the technical aspects mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in customer success and any technical background you have. Make sure to include specific examples of how you've driven adoption and value in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the media industry and your understanding of CDN solutions. Mention how your skills align with the company's goals and how you can contribute to their success.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at neuco
✨Showcase Your Technical Expertise
As a Senior Customer Success Manager, you'll need to demonstrate your technical knowledge of CDN and streaming solutions. Be prepared to discuss specific technologies you've worked with and how they can benefit the company’s clients.
✨Highlight Customer-Facing Experience
Emphasise your experience in managing customer relationships, especially with technical stakeholders. Share examples of how you've successfully driven adoption and engagement in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in onboarding or implementation and how you overcame them, as this will showcase your ability to act as a 'technical quarterback'.
✨Research the Company and Its Solutions
Familiarise yourself with the company's CDN solutions and their unique selling points. Understanding their strategic partnerships and monitoring tools will allow you to speak confidently about how you can contribute to their success.
