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- Tasks: Lead customer relationships and drive adoption of CDN solutions.
- Company: Join a cost-effective CDN provider enhancing streaming quality.
- Benefits: Be part of a revamped team with growth opportunities in media.
- Why this job: Make a difference in a booming industry while utilising your technical skills.
- Qualifications: Technical background and experience with B2B streaming or CDN solutions required.
- Other info: Contact sara@neuco-group.com for more details and a confidential chat.
The predicted salary is between 43200 - 72000 £ per year.
About the Role: As a Senior Customer Success Manager, you'll lead strategic customer relationships, driving adoption and long-term value from our client’s CDN solutions. This is a highly technical role, blending professional services with customer success, where you'll act as the technical quarterback during onboarding, implementation, and ongoing engagement.
The Company: Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities: This is a great opportunity for an individual to become an integral part of the team while making a difference. You would be joining a company that has recently revamped the C-Suite. You would be joining a company that focuses on CDN, a massive growth area for the media industry.
To be successful you’ll need to have:
- Technical background
- Customer-facing experience, working with technical stakeholders
- Experience with streaming or CDN solutions within the B2B vendor space
Interested to know more? If you would like more information about this role, then please send a copy of your CV to sara@neuco-group.com and we can arrange a time to have a confidential conversation.
Senior Customer Success Manager || CDN, Streaming, Media employer: neuco
Contact Detail:
neuco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager || CDN, Streaming, Media
✨Tip Number 1
Familiarise yourself with the latest trends in CDN and streaming technologies. Understanding the technical aspects and how they impact customer success will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the CDN and media industry. Attend relevant webinars or conferences to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your experience with technical stakeholders and successful onboarding processes will demonstrate your fit for this role.
✨Tip Number 4
Research the company’s recent developments and their approach to CDN solutions. Being knowledgeable about their strategies and challenges will show your genuine interest and help you stand out during discussions.
We think you need these skills to ace Senior Customer Success Manager || CDN, Streaming, Media
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Customer Success Manager. Familiarise yourself with CDN solutions and the technical aspects mentioned in the job description.
Tailor Your CV: Highlight your technical background and customer-facing experience in your CV. Use specific examples that demonstrate your ability to work with technical stakeholders and your experience in the streaming or CDN space.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the media industry. Mention how your skills align with the company's goals and how you can contribute to their growth.
Follow Up: After submitting your application, consider sending a follow-up email to express your continued interest in the role. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at neuco
✨Showcase Your Technical Expertise
As a Senior Customer Success Manager, you'll need to demonstrate your technical knowledge of CDN and streaming solutions. Be prepared to discuss specific technologies you've worked with and how they can benefit the company's clients.
✨Highlight Customer-Facing Experience
Emphasise your experience in managing customer relationships, especially with technical stakeholders. Share examples of how you've successfully driven adoption and engagement in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in onboarding or implementation and how you overcame them to ensure customer success.
✨Research the Company and Its Solutions
Familiarise yourself with the company's CDN solutions and their unique selling points. Understanding their strategic partnerships and monitoring tools will help you articulate how you can add value to their team.
