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- Tasks: Lead customer relationships and drive adoption of CDN solutions.
- Company: Join a cost-effective CDN provider enhancing streaming quality and reducing latency.
- Benefits: Be part of a revamped team in a booming media industry.
- Why this job: Make a real impact in a growing field with technical challenges and opportunities.
- Qualifications: Technical background and experience with B2B streaming or CDN solutions required.
- Other info: Contact sara@neuco-group.com for a confidential chat about this exciting role.
The predicted salary is between 43200 - 72000 £ per year.
About the Role: As a Senior Customer Success Manager, you'll lead strategic customer relationships, driving adoption and long-term value from our client’s CDN solutions. This is a highly technical role, blending professional services with customer success, where you'll act as the technical quarterback during onboarding, implementation, and ongoing engagement.
The Company: Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities: This is a great opportunity for an individual to become an integral part of the team while making a difference. You would be joining a company that has recently revamped the C-Suite. You would be joining a company that focuses on CDN, a massive growth area for the media industry.
To be successful you’ll need to have:
- Technical background
- Customer-facing experience, working with technical stakeholders
- Experience with streaming or CDN solutions within the B2B vendor space
Interested to know more? If you would like more information about this role, then please send a copy of your CV to sara@neuco-group.com and we can arrange a time to have a confidential conversation.
Senior Customer Success Manager || CDN, Streaming, Media employer: neuco
Contact Detail:
neuco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager || CDN, Streaming, Media
✨Tip Number 1
Familiarise yourself with the latest trends in CDN and streaming technologies. Being well-versed in current advancements will not only boost your confidence during discussions but also demonstrate your commitment to staying ahead in this rapidly evolving field.
✨Tip Number 2
Network with professionals in the CDN and media industry. Attend relevant webinars, conferences, or local meetups to connect with potential colleagues and learn from their experiences. This can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in a technical environment. Highlighting your past achievements will help you stand out as a candidate who can drive adoption and deliver value to clients.
✨Tip Number 4
Research the company’s recent developments and strategic partnerships. Understanding their business model and how they differentiate themselves in the market will allow you to tailor your conversations and show genuine interest in their success.
We think you need these skills to ace Senior Customer Success Manager || CDN, Streaming, Media
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Customer Success Manager position. Make sure you understand the technical requirements and customer-facing responsibilities, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical background and any experience you have with CDN or streaming solutions. Be specific about your previous roles and how they relate to the responsibilities outlined in the job description.
Showcase Customer Success Skills: Demonstrate your ability to manage strategic customer relationships. Include examples of how you've driven adoption and long-term value in past roles, particularly in a B2B context.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the company's needs. Mention your enthusiasm for the role and the company’s focus on CDN solutions, and express your desire to contribute to their growth.
How to prepare for a job interview at neuco
✨Showcase Your Technical Expertise
As a Senior Customer Success Manager, you'll need to demonstrate your technical knowledge of CDN and streaming solutions. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Highlight Customer-Facing Experience
This role requires strong customer-facing skills. Share examples of how you've successfully managed relationships with technical stakeholders in the past, focusing on your ability to drive adoption and value.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you overcame them, particularly in onboarding and implementation processes.
✨Research the Company and Industry Trends
Familiarise yourself with the company's position in the CDN market and current industry trends. This will not only show your interest but also help you articulate how you can contribute to their growth and success.
