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- Tasks: Lead customer relationships and drive adoption of CDN solutions.
- Company: Join a cost-effective CDN provider enhancing streaming quality and reducing latency.
- Benefits: Be part of a revamped team in a booming media industry.
- Why this job: Make a real impact in a growing field with technical challenges and opportunities.
- Qualifications: Technical background and experience with B2B streaming or CDN solutions required.
- Other info: Contact sara@neuco-group.com for more details and a confidential chat.
The predicted salary is between 48000 - 84000 £ per year.
About the Role: As a Senior Customer Success Manager, you'll lead strategic customer relationships, driving adoption and long-term value from our client’s CDN solutions. This is a highly technical role, blending professional services with customer success, where you'll act as the technical quarterback during onboarding, implementation, and ongoing engagement.
The Company: Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities: This is a great opportunity for an individual to become an integral part of the team while making a difference. You would be joining a company that has recently revamped the C-Suite. You would be joining a company that focuses on CDN, a massive growth area for the media industry.
To be successful you’ll need to have:
- Technical background
- Customer-facing experience, working with technical stakeholders
- Experience with streaming or CDN solutions within the B2B vendor space
Interested to know more? If you would like more information about this role, then please send a copy of your CV to sara@neuco-group.com and we can arrange a time to have a confidential conversation.
Senior Customer Success Manager || CDN, Streaming, Media employer: neuco
Contact Detail:
neuco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager || CDN, Streaming, Media
✨Tip Number 1
Familiarise yourself with the latest trends in CDN and streaming technologies. Being well-versed in current advancements will not only boost your confidence but also demonstrate your commitment to the field during discussions.
✨Tip Number 2
Network with professionals in the CDN and streaming industry. Attend relevant webinars, conferences, or local meetups to connect with potential colleagues and gain insights that could be beneficial for your role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in technical environments. Highlighting your past experiences can help you stand out as a candidate who understands the nuances of customer success in a technical context.
✨Tip Number 4
Research the company’s recent developments and their approach to CDN solutions. Showing that you understand their business model and how you can contribute to their goals will make a strong impression during your conversations.
We think you need these skills to ace Senior Customer Success Manager || CDN, Streaming, Media
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and customer-facing experience. Emphasise any previous roles where you worked with CDN or streaming solutions, as this will resonate well with the hiring company.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences where you've successfully driven customer adoption and engagement, and how you can bring value to their team.
Highlight Relevant Skills: In your application, clearly outline your skills related to onboarding, implementation, and customer success management. Use examples to demonstrate how you've acted as a 'technical quarterback' in past roles.
Follow Up: After submitting your application, consider sending a follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at neuco
✨Showcase Your Technical Expertise
As a Senior Customer Success Manager, you'll need to demonstrate your technical knowledge of CDN and streaming solutions. Be prepared to discuss specific technologies you've worked with and how they can benefit the company's clients.
✨Highlight Customer-Facing Experience
Emphasise your experience in managing customer relationships, especially with technical stakeholders. Share examples of how you've successfully driven adoption and engagement in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in onboarding or implementation and how you overcame them, as this will showcase your ability to act as a 'technical quarterback'.
✨Research the Company and Its Solutions
Familiarise yourself with the company's CDN solutions and their unique selling points. Understanding their strategic partnerships and monitoring tools will help you articulate how you can add value to their team.
