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For Companies At a Glance
- Tasks: Lead client service activities and ensure top-notch support for our MENA clients.
- Company: Join a leading asset management firm with a commitment to diversity and inclusion.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving service excellence.
- Qualifications: 9+ years in the industry, strong communication skills, and a team-oriented mindset.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Position Overview
To be responsible for the day-to-day activities of Client Service along with the team and serving the needs of a growing client base across EMEA and LatAm with a focus on MENA client base. Partner with the client coverage team to support clients throughout the full life cycle; ensuring that all clients’ requirements are met. The position requires an understanding of the asset management business and an ability to execute on tasks and ensure key stakeholders are kept updated.
Primary Responsibilities
- Direct responsibility for ensuring all client reporting and servicing needs are delivered in accordance with client’s requirements and our legal obligations.
- Manage & be responsible for timely onboarding of new accounts across our range of UCITS funds, Private fund vehicles and separate accounts.
- Understand clients’ investment objectives, assigned mandates and portfolio composition & strategy.
- Be an internal advocate for the client; liaise with the portfolio management and internal support teams across the globe with appropriate insight into client requirements.
- Maintain ongoing dialog with our clients, ensuring all servicing needs are delivered upon; Ensure the ability to support clients with their regulatory reporting requirements across client types and geographies.
- Liaise and establish strong relationships with internal support teams to ensure client servicing needs are met.
- Define and manage team projects to enhance internal client service procedures in accordance with industry best practices.
- Demonstrate leadership amongst the rest of the team by providing guidance and being an escalation point.
Key Requirements / Qualifications (essential unless stated)
- 9+ years of relevant industry experience.
- Experience with SWF clients.
- Experience with equity, fixed income strategies and alternatives strategies.
- Extensive experience in dealing with complex onboardings.
- Excellent presentation, writing and oral communication skills.
- A proven ability to build and develop strong internal and external relationships.
- Team player and highly motivated.
- Highly organized, creative, enthusiastic, self-starter.
- Strong analytical and problem solving, coordination skills.
- Proficient in Microsoft Word, Excel, PowerPoint.
Senior Client Service Manager (MENA) employer: Neuberger Berman
Contact Detail:
Neuberger Berman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Manager (MENA)
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset management industry, especially those who have experience with SWF clients. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience with equity, fixed income strategies, and alternatives during interviews. We want to see how you can bring that knowledge to the table.
✨Tip Number 3
Be proactive! If you find a role that excites you, don’t hesitate to apply through our website. Tailor your approach to highlight your client servicing skills and your ability to manage complex onboardings.
✨Tip Number 4
Practice makes perfect! Brush up on your presentation and communication skills. You’ll need to demonstrate your ability to build strong relationships, so be ready to showcase your interpersonal prowess in interviews.
We think you need these skills to ace Senior Client Service Manager (MENA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Service Manager. Highlight your experience with client onboarding and asset management, as well as any relevant achievements that showcase your ability to meet client needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with SWF clients and how you can enhance client service procedures based on industry best practices.
Showcase Your Communication Skills: Since this role requires excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your ability to build strong relationships in your writing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Neuberger Berman
✨Know Your Clients
Before the interview, make sure you understand the specific needs and objectives of MENA clients. Research their investment strategies and be ready to discuss how your experience aligns with their requirements. This shows that you’re not just familiar with the role but also genuinely interested in the clients you'll be serving.
✨Showcase Your Experience
With over 9 years of industry experience, you’ll want to highlight your past roles, especially those involving complex onboardings and client servicing. Prepare examples that demonstrate your ability to manage client relationships and deliver on their needs effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership Skills
As a Senior Client Service Manager, leadership is key. Be prepared to discuss how you've guided teams in the past, resolved conflicts, or improved processes. Share specific instances where you took the initiative to enhance client service procedures, showcasing your proactive approach and problem-solving skills.
✨Master Your Presentation Skills
Since excellent communication is crucial for this role, practice your presentation skills ahead of time. You might be asked to present a case study or explain a complex concept. Make sure you can convey your ideas clearly and confidently, using visual aids if necessary. This will help you stand out as a strong candidate who can effectively communicate with both clients and internal teams.
