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- Tasks: Lead client service activities and ensure top-notch support for our MENA clients.
- Company: Join a leading asset management firm with a commitment to diversity and inclusion.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving service excellence.
- Qualifications: 9+ years in the industry, strong communication skills, and a team-oriented mindset.
- Other info: Dynamic work environment with a focus on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
To be responsible for the day-to-day activities of Client Service along with the team and serving the needs of a growing client base across EMEA and LatAm with a focus on MENA client base. Partner with the client coverage team to support clients throughout the full life cycle; ensuring that all clients’ requirements are met. The position requires an understanding of the asset management business and an ability to execute on tasks and ensure key stakeholders are kept updated.
Primary Responsibilities- Direct responsibility for ensuring all client reporting and servicing needs are delivered in accordance with client’s requirements and our legal obligations.
- Manage & be responsible for timely onboarding of new accounts across our range of UCITS funds, Private fund vehicles and separate accounts.
- Understand clients’ investment objectives, assigned mandates and portfolio composition & strategy.
- Be an internal advocate for the client; liaise with the portfolio management and internal support teams across the globe with appropriate insight into client requirements.
- Maintain ongoing dialog with our clients, ensuring all servicing needs are delivered upon.
- Ensure the ability to support clients with their regulatory reporting requirements across client types and geographies.
- Liaise and establish strong relationships with internal support teams to ensure client servicing needs are met.
- Define and manage team projects to enhance internal client service procedures in accordance with industry best practices.
- Demonstrate leadership amongst the rest of the team by providing guidance and being an escalation point.
- 9+ years of relevant industry experience.
- Experience with SWF clients.
- Experience with equity, fixed income strategies and alternatives strategies.
- Extensive experience in dealing with complex onboardings.
- Excellent presentation, writing and oral communication skills.
- A proven ability to build and develop strong internal and external relationships.
- Team player and highly motivated. Highly organized, creative, enthusiastic, self-starter.
- Strong analytical and problem solving, coordination skills.
- Proficient in Microsoft Word, Excel, PowerPoint.
Senior Client Service Manager (MENA) in London employer: Neuberger Berman
Contact Detail:
Neuberger Berman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Manager (MENA) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its clients. Understand their needs and how you can contribute to their success. This shows you're not just another candidate; you're genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Client Service Manager. Highlight your skills in managing client relationships and onboarding processes to make a lasting impression.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Client Service Manager (MENA) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Client Service Manager role. Highlight your experience with client servicing, onboarding, and asset management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention your experience with MENA clients if applicable.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We love a well-presented application!
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Neuberger Berman
✨Know Your Client Inside Out
Before the interview, make sure you thoroughly understand the clients you'll be working with, especially in the MENA region. Research their investment objectives and any recent news related to them. This will show your potential employer that you're proactive and genuinely interested in their client base.
✨Showcase Your Experience
With over 9 years of experience required, be ready to discuss specific examples from your past roles. Highlight your experience with SWF clients and complex onboardings. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Team Leadership Skills
As a Senior Client Service Manager, you'll need to lead and guide your team. Prepare to share instances where you've successfully led projects or mentored colleagues. Emphasise your ability to build strong internal relationships and how you can advocate for clients within the organisation.
✨Prepare for Regulatory Questions
Given the role's focus on regulatory reporting, brush up on relevant regulations and compliance issues in the asset management industry. Be ready to discuss how you've navigated these challenges in the past and how you can ensure clients meet their regulatory requirements.
