At a Glance
- Tasks: Assist in delivering top-notch customer service in a remote contact centre.
- Company: Join a supportive team focused on housing management services.
- Benefits: Comprehensive training, remote work options, and a positive work environment.
- Other info: Opportunity for growth and learning in a dynamic setting.
- Why this job: Make a real difference by helping customers with their housing needs.
- Qualifications: Strong communication skills and a passion for customer service.
We currently have 2 opportunities to join our team as a Customer Services Officer, one as a permanent role and one on a 6-month fixed term contract basis. The main purpose of this role is to assist in the delivery of a high performing, customer focused housing management service within our remote contact centre. Comprehensive training and support will be provided and whilst experience within the social housing/support services is desirable it is not essential.
We are seeking a strong communicator who can easily build effective relationships, work well under pressure, is self-motivated and wants to work in a highly customer focussed environment.
What you’ll be doing:
- Taking and booking in repair requests
- Taking payments and offering advice on benefit entitlements
- Completing a variety of administrative tasks relating to tenancy matters, including applications for assignment of tenancies, income and expenditure, applications for joint tenancy etc.
- Working in line with our Anti-social Behaviour policy and procedure and domestic violence policy and offering advice and if necessary, signposting to external agencies.
Our ideal candidate will have:
- Experience of working in a customer service role, ideally within a social housing or support services setting
- The ability to effectively manage conflict situations and deal with customers who may be angry and upset.
- Good numerical and analytical skills and an ability to understand and interpret information.
- Ability to work under pressure and plan and prioritise their own workload.
It would also be advantageous for you to have knowledge of income recovery, debt management, credit control or financial services along with knowledge of the legal, regulatory and operational issues related to housing management services but this is not essential. However, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.
This role is remote with the option to book a desk at our office in Wellingborough. Please note that 4-6 weeks of initial training will be held at our offices at the start of your employment with us. If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you could be just the person we are looking for.
Please note that we reserve the right to close this advert early for the right candidate.
Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract) in Wellingborough employer: NETWORX
Join a prestigious Employment team in Hull, where you will thrive in a collaborative and supportive environment that values high-quality work and strong client relationships. As a Senior Associate, you will have the opportunity to manage a diverse caseload while benefiting from professional development and mentorship from experienced colleagues. Our commitment to employee growth and a positive work culture makes us an exceptional employer for those seeking meaningful and rewarding legal careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract) in Wellingborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NETWORX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NETWORX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract) in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NETWORX:Your cover letter is your chance to shine! Tell us why you want to work at NETWORX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NETWORX!
How to prepare for a job interview at NETWORX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
