At a Glance
- Tasks: Deliver outstanding customer service and supervise the team to ensure smooth venue operations.
- Company: Join a vibrant team in an exciting customer-focused environment.
- Benefits: Earn £13.25 per hour, plus extra for late shifts and flexible hours.
- Other info: Flexible shifts with opportunities for growth in a dynamic setting.
- Why this job: Gain valuable experience in customer service and leadership while having fun.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 13.25 - 13.25 £ per hour.
Hours per week: 18
Shift pattern: 3 x 6 hour shifts per week. Flexibility preferred Monday-Sunday. Mornings to begin with to have training for the role then this will be mostly evenings 4pm-10pm.
Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties). Additional: £1.50 per hour for any hours worked between 11pm and 6am.
As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Key responsibilities include:
- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation
Relief Supervisor in Rugeley employer: NETWORX
Join a prestigious Employment team in Hull, where you will thrive in a collaborative and supportive environment that values high-quality work and strong client relationships. As a Senior Associate, you will have the opportunity to manage a diverse caseload while benefiting from professional development and mentorship from experienced colleagues. Our commitment to employee growth and a positive work culture makes us an exceptional employer for those seeking meaningful and rewarding legal careers.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Supervisor in Rugeley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NETWORX and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NETWORX and let us see your personality shine through!
We think you need these skills to ace Relief Supervisor in Rugeley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NETWORX.
Get Familiar with Our Brand:Before applying, take some time to learn about NETWORX and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NETWORX
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NETWORX.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NETWORX will surely appreciate.
