At a Glance
- Tasks: Lead and manage conference and event operations, ensuring exceptional guest experiences.
- Company: Join a dynamic hospitality team focused on memorable events.
- Benefits: Subsidised accommodation, competitive pay, and opportunities for growth.
- Other info: Flexible hours with a vibrant work environment.
- Why this job: Be the face of unforgettable events and inspire a high-performing team.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Conference and Event Floor Manager is responsible for facilitating the guest experience in a unique and sincere way while ensuring the smooth and efficient delivery of all conference, banqueting, and event operations. Lead and supervise the day-to-day operation of conference and banqueting events, ensuring exceptional service standards. Coordinate with the Events, Kitchen, Bar, and Operations teams to ensure seamless event delivery from setup to breakdown. Manage and motivate the conference and banqueting team, providing coaching, training, and performance feedback. Ensure all function rooms are set up according to event specifications and company standards. Anticipate guest needs and resolve any issues promptly and professionally to exceed expectations. Monitor staffing levels and allocate resources effectively to meet business demands. Maintain high standards of presentation, cleanliness, and service throughout all event spaces. Ensure Health and Safety compliance in the department. Support stock control, equipment maintenance, and ordering requirements within the department. Drive revenue opportunities by promoting exceptional service, upselling where appropriate, and maintaining strong relationships with clients and event organisers.
If you’re our ideal Conference and Events Floor Manager, you will have:
- Previous experience in a supervisory or management role within conference, banqueting, or hospitality operations.
- Excellent leadership skills with the ability to inspire and develop a high-performing team.
- Outstanding customer service skills with a genuine passion for creating memorable guest experiences.
- Strong organisational and multitasking abilities, with attention to detail.
- The ability to remain calm under pressure and adapt to changing event requirements.
- Excellent communication and interpersonal skills.
- Good knowledge of food and beverage service standards and event operations.
- A proactive and hands-on approach with a willingness to lead by example.
- Flexibility to work evenings, weekends, and holidays in line with business needs.
- A good understanding of Health & Safety legislation and operational best practices within hospitality.
Subsidised accommodation is available at a reduced cost for eligible applicants.
Floor Manager in London employer: NETWORX
As a leading employer in the hospitality sector, we pride ourselves on fostering a dynamic and supportive work environment where our Conference and Event Floor Managers can thrive. With a strong emphasis on employee development, we offer comprehensive training and growth opportunities, alongside competitive benefits such as subsidised accommodation for eligible staff. Our culture is built on teamwork and excellence, ensuring that every team member feels valued and empowered to deliver exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NETWORX. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NETWORX
Don't be shy about reaching out to NETWORX directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NETWORX and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NETWORX
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
