At a Glance
- Tasks: Deliver exceptional customer service and support compliance processes in a fast-paced environment.
- Company: Join Dawsongroup Truck and Trailer, a leading provider in commercial vehicle solutions.
- Benefits: Enjoy 24 days leave, funded training, and wellbeing support.
- Other info: Opportunities for internal progression and a supportive team culture.
- Why this job: Build your career with a company that values your growth and contribution.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About this role
Are you a Customer Service Administrator looking for your next opportunity, or perhaps an experienced Administrator, Customer Support Coordinator or Service Administrator looking for a fresh challenge? Our Customer Service Administrator role with Dawsongroup Truck and Trailer could be exactly what you've been looking for, providing a vital link between our customers, operational teams and fleet support functions from our Milton Keynes office. This is a fully office-based role where you'll play a key part in delivering exceptional customer service, supporting compliance processes and ensuring customers receive the highest standard of support throughout their journey with us.
- Coordinate compliance documentation to ensure vehicles and trailers are legally compliant before handover to customers
- Monitor and support scheduled maintenance events, ensuring service level agreements are achieved
- Compile and distribute maintenance, compliance and management information reports
- Support customers with breakdowns, replacement vehicles and day-to-day account administration
- Liaise with internal departments to resolve queries and maximise fleet utilisation
About You
You enjoy working in a fast-paced environment where organisation, communication and customer service are at the heart of what you do. You're someone who takes pride in delivering a great experience and enjoys building positive relationships with customers and colleagues alike.
- Previous experience within a customer service, administration or business support role
- Strong written and verbal communication skills
- Excellent planning, organisation and time management abilities
- Comfortable managing multiple priorities while maintaining attention to detail
- Knowledge of transport, logistics or distribution would be beneficial but is not essential
About Us
Dawsongroup Truck and Trailer is one of the UK's leading providers of commercial vehicle rental, leasing and contract hire solutions. Operating for over 50 years in asset rental, and over 90 years in business, we continue to help customers build resilience and agility through smarter asset strategies.
- Part of a successful and growing organisation with a strong reputation across the transport sector
- A culture built around integrity, collaboration and customer focus
- Commitment to employee wellbeing, learning and development
- Investment in sustainable and innovative fleet solutions
- Opportunities to work alongside experienced and supportive colleagues
About Your Future
This is an opportunity to develop a long-term career within a business that values commitment, initiative and personal growth. Whether you are looking to build on existing administration experience or develop new skills within the transport sector, we'll support you every step of the way.
- Internal progression pathways across the UK and internationally
- Funded training and development opportunities
- 2x Life Assurance scheme
- 24 days leave plus your birthday plus bank holidays and up to 10 days extra (time served and purchase scheme)
- Wellbeing and mental health support, cycle to work schemes, seasonal gifts and long-term incentives
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. If you're ready to build your career with a business that invests in its people, values your contribution and supports your growth, we'd love to hear from you. Join Dawsongroup Truck and Trailer and discover where your potential can take you. People are our greatest asset.
Customer Service Administrator employer: NETWORX
Dawsongroup Truck and Trailer is an exceptional employer located in Milton Keynes, offering a vibrant work culture centred on integrity, collaboration, and customer focus. With a strong commitment to employee wellbeing and development, the company provides numerous growth opportunities, including funded training and internal progression pathways, ensuring that every team member can thrive in their career. Join us to be part of a supportive environment where your contributions are valued and your potential is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NETWORX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NETWORX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NETWORX:Your cover letter is your chance to shine! Tell us why you want to work at NETWORX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NETWORX!
How to prepare for a job interview at NETWORX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
