Are you passionate about providing excellent customer service and making a real difference to people's day? We're looking for a friendly, caring and reliable Hospitality Assistant to join our team and help create a welcoming environment for patients, families, visitors, volunteers and colleagues across the hospice.
About the role
As a Hospitality Assistant, you'll play a key role in delivering high-quality hospitality services throughout the hospice. Working as part of a supportive team, you'll provide food and drinks to patients, visitors and staff, maintain clean and safe hospitality areas, and support the delivery of a positive experience for everyone who visits St Luke's.
This role goes beyond traditional hospitality. You'll work closely with clinical colleagues to support patient wellbeing, ensuring meals and refreshments are delivered with dignity, compassion and care. Every interaction you have will help make a difference to the experience of patients and their loved ones.
This role is for up to 30 hours per week, and we are flexible in accommodating candidates who are looking to work fewer hours.
About you
You'll be someone who genuinely enjoys helping others and takes pride in delivering exceptional customer service. You will be organised, reliable and able to work effectively in a busy environment while maintaining high standards of cleanliness, safety and professionalism.
You'll understand the importance of treating everyone with kindness and respect and be comfortable communicating with people from all walks of life. Whether working independently or as part of a team, you'll have a positive attitude and a willingness to learn and develop your skills.
Most importantly, you'll share our values and be committed to supporting patients and families with care and respect.
What you'll be doing
- Providing a warm, friendly and professional hospitality service to patients, visitors, volunteers and staff.
- Serving food, drinks and refreshments across the hospice.
- Supporting patients with meal and drink choices, taking account of dietary requirements and preferences.
- Working closely with catering and clinical teams to ensure patient needs are met safely and effectively.
- Maintaining high standards of food hygiene, infection prevention and health and safety.
- Cleaning, replenishing and maintaining café, beverage and hospitality areas.
- Processing cash and card payments using the till system.
- Monitoring stock levels and ensuring hospitality areas remain well supplied.
- Carrying out daily and weekly cleaning schedules.
- Reporting equipment faults and maintenance issues promptly.
- Participating in team handovers and communicating relevant information appropriately.
- Supporting the induction and ongoing guidance of volunteers and new team members when required.
What we're looking for
- Good knowledge of food hygiene and food safety practices.
- Good knowledge of food and beverage service.
- Strong verbal and written communication skills.
- Good interpersonal skills and the ability to build positive relationships.
- Ability to work effectively both independently and as part of a team.
- Ability to undertake physical aspects of the role.
- A flexible and positive approach to work.
- Ability to maintain confidentiality and professionalism at all times.
- Good organisational skills and the ability to use initiative.
- Willingness to undertake training and continuous development.
- NVQ Level 2 in Hospitality (or equivalent), or willingness to work towards this qualification.
- NVQ in Customer Service (or equivalent), or willingness to work towards this qualification.
Why Join Us?
At St Luke’s, we are committed to providing a supportive and inspiring workplace. Our values – Caring, Pioneering & Respectful– guideeverything we do, ensuring that our staff feel valued and empowered to make a difference.
We offer:
- A supportive, multidisciplinary team environment
- Ongoing professional development and training opportunities
- A rewarding and fulfilling role in an organisation that truly values its staff
Our Commitment to Equity, Diversity & Inclusion (EDI):
The job-holder can expect to work in a space that is free from barriers and attitudes that are free from prejudice:
We seek to employ, engage with, and care equally for all we encounter; striving to make our employment, volunteering, events and services free from barriers, and our attitudes free from prejudice, and treating everyone as a unique individual, providing the best experience that we can for each person.
Our values embody our way of working, they are Caring, Respectful, and Pioneering. Working for St Luke’s offers a real opportunity to make a difference to local people.
The Organisation
St Luke’s is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond.
Everyone who works at St Luke's makes a difference. St Luke’s plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Luke’s so special.
The Benefits
Advantageous terms and conditions of employment
Family friendly: we work with you to make your role fit your personal circumstances
Working here means you are very important to us and your health and wellbeing matters
Generous learning and development opportunities
We are proud to offer a range of other miscellaneous benefits to our employees
About St Luke's
- Our values
We are caring, pioneering and respectful. We are St Luke's.
- Working at St Luke's
Working here means you are very important to us and our purpose of giving patients and their families the high-quality care they need.
- Why work for us?
"I love working at St Luke's. The work is really varied and I go home every day knowing I've made a difference to people at a really important part of their and their family's lives."
St Luke's Hospice Sheffield
Little Common Lane, Sheffield, S11 9NE
Tel: 0114 236 9911
Registered Charity Number: 254402
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