Provisioning Coordinator in Nelson

We’re looking for a motivated individual to join our team as a Provisioning Coordinator.

In this fast-paced, process-driven role, you’ll manage cease requests across supplier portals and internal systems, ensuring actions are completed accurately and within SLA. You’ll keep systems fully updated, liaise with suppliers to resolve escalations, maintain billing and asset records, and provide clear updates to customers and internal teams — all while delivering excellent service and working towards KPIs.

Enjoy a Monday-to-Friday schedule with no evenings or weekend work, full training, and a supportive team environment. This role is ideal for detail-focused, organised individuals with strong communication skills and a positive, can-do attitude who are eager to grow and develop. If that sounds like you, we’d love to hear from you!

Salary: £25,000 per annume

Location: Nelson

Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)

What You'll Be Doing

As a Provisioning Coordinator, you will:

• Manage cease requests across multiple product queues, ensuring all tasks are completed within SLA.
• Process ceases on supplier portals and keep internal systems fully updated with accurate notes and follow-up actions.
• Provide clear updates to customers and internal teams via phone, email, and SMS.
• Liaise with suppliers to resolve escalations and drive stuck orders through to completion.
• Maintain accurate asset and billing records while delivering a high standard of customer service.
• Work collaboratively within team workflows, achieve KPIs, follow best practice and DPA guidelines, and continuously develop your product knowledge.

What We’re Looking For

• Confident working with IT systems and Microsoft packages.
• Strong attention to detail, with the ability to follow processes accurately and consistently.
• Self-motivated, organised, and able to manage your own workload while contributing to team success.
• A positive, can-do attitude with a willingness to learn and develop.
• Clear and professional communication skills, both written and verbal.

Looking for an Exciting Operations Career with Real Impact?

At O2 Business, we’re passionate about helping motivated individuals grow and build rewarding, long-term careers. If you’re organised, detail-focused, and confident communicating with customers and suppliers, this is your chance to develop your skills while managing service requests, keeping systems accurate, and playing a vital role in delivering a seamless customer experience.

The Company

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.

Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.
Registered Number: 04145329
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 718842

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