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For Companies At a Glance
- Tasks: Support fire safety through quality assurance and system management in a dynamic team.
- Company: Join Essex County Fire and Rescue Service, dedicated to protecting communities and enhancing fire safety.
- Benefits: Enjoy employee wellbeing initiatives, flexible working options, and opportunities for professional development.
- Why this job: Make a real impact on fire safety while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience with risk management systems and a passion for technology are essential; ITIL certification is a plus.
- Other info: Creative application formats are welcome; showcase your skills in a way that suits you!
The predicted salary is between 36000 - 60000 £ per year.
The Role
Within both the Protection and Prevention departments for Essex County Fire and Rescue Service (ECFRS), we are passionate about fire safety in the home and the workplace. In the role of Quality Assurance and Systems Officer, you will support the Business Engagement Manager in leading the improvement and quality assurance of our Fire Risk Management Information System, to ensure its effectiveness and reliability in supporting service delivery and performance across both Protection and Prevention.
- What You Will Be Working On
- Monitor and maintain the system to ensure that statutory time limits and data standards are being achieved.
- Undertake auditing of the system and data to ensure it remains accurate and effective.
- Ensure appropriate workflow progress, monitoring outstanding work and adhering to existing policy and procedure.
- Ensure relevant data within the system is maintained to a high quality, ensuring changes and updates to the data are managed continuously and quality assurance processes are implemented and followed.
- To assist with the development, implementation and maintenance of QA processes to provide assurances to the Service and the people of Essex, for the delivery of all relevant workstreams, in line with NFCC requirements.
- Create as appropriate, technical documentation for new workstreams across Protection and Prevention.
- Co-ordinating and managing the delivery of workstreams, alongside the ICT Business Partner, ensuring that all records are kept up to date, on track for completion and delivered within agreed timeframes.
- Monitor performance, conduct acceptance testing as required, support the implementation of new releases and ensure that any revisions made meet the needs of the Prevention and Protection.
- Work autonomously with senior users and service managers across Protection and Prevention, alongside the ICT Business Partner, to improve ways of working and deliver optimal outcomes with the system.
- Provide or facilitate professional advice, technical business analysis and assistance in the delivery of development activities.
What Are We Looking For?
This role will be perfect for you if you are passionate about the use of technology, and how it can be utilised in relation to fire safety and are motivated by what you can bring to ECFRS and the people of Essex.
You will have experience in the use of relevant risk management systems, including knowledge with application management and configuration. You should have experience in analysing and interpreting information, in order to develop appropriate solutions or solve problems.
Eligibility
- Hold relevant professional qualifications, or equivalent experience in working with recognised risk management systems
- Where possible, hold certification through a recognised framework for IT Service Management, such as ITIL
- Experience in application and database management, including auditing and user acceptance testing.
- Full driving licence.
How to apply
You will be required to submit a CV detailing a minimum of five years employment and / or education history, along with a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria detailed in the Person Specification.
You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count of your supporting statement should not exceed 750 words no matter which format you choose to present your application.
You may attach separate documents (such as qualifications) should you wish. Your CV and additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).
Assessment and selection
The assessment and selection approach will be:
Stage 1 – Wednesday, 9th July ‘25
Application & shortlisting (assessment of your supporting statement will be made against the essential criteria)
Stage 2 – w/c 14th July ‘25
Interview – If successfully shortlisted, the final part of the recruitment process will incorporate a role specific interview (further details will be shared accordingly and in a timely manner).
Our Culture and Benefits
Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.
You can find out more about our benefits at
Safeguarding
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.
You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.
The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.
This role will be subject to a Disclosure and Barring Service (DBS) check.
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Quality Assurance and Systems Officer (FRMS) – 9 Month FTC employer: Networking Women in the Fire Service
Contact Detail:
Networking Women in the Fire Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance and Systems Officer (FRMS) – 9 Month FTC
✨Tip Number 1
Familiarise yourself with the Fire Risk Management Information System (FRMIS) used by Essex County Fire and Rescue Service. Understanding its functionalities and how it supports fire safety will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of ECFRS to gain insights into the organisational culture and expectations for the Quality Assurance and Systems Officer role. This can help you tailor your approach and demonstrate your enthusiasm for the position.
✨Tip Number 3
Brush up on your knowledge of IT Service Management frameworks, particularly ITIL. Being able to discuss how these principles apply to quality assurance processes in fire safety will show your commitment to the role.
✨Tip Number 4
Prepare examples of your experience in application and database management, especially related to auditing and user acceptance testing. Be ready to discuss specific challenges you've faced and how you resolved them, as this will highlight your problem-solving skills.
We think you need these skills to ace Quality Assurance and Systems Officer (FRMS) – 9 Month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Quality Assurance and Systems Officer position. Tailor your application to highlight relevant experiences that align with the role.
Craft a Strong Supporting Statement: Your supporting statement should clearly demonstrate how you meet the essential criteria outlined in the Person Specification. Use specific examples from your past experience to illustrate your skills in risk management systems, data analysis, and quality assurance processes.
Format Your CV Effectively: Ensure your CV is well-structured and highlights at least five years of relevant employment and education history. Include key achievements and responsibilities that showcase your expertise in application and database management.
Choose the Right Format for Submission: You can submit your supporting statement as a word document, pdf, or even an mp3/mp4 format. Regardless of the format, ensure that your statement does not exceed 750 words and is clear and concise.
How to prepare for a job interview at Networking Women in the Fire Service
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Assurance and Systems Officer. Familiarise yourself with fire safety protocols and the specific systems used by Essex County Fire and Rescue Service. This will help you answer questions confidently and demonstrate your passion for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with risk management systems, application management, and database auditing. Highlight any relevant qualifications or certifications, such as ITIL, and provide examples of how you've successfully implemented QA processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle data accuracy and workflow management. Think of specific situations where you've had to analyse information or improve processes, and be ready to share these examples during the interview.
✨Demonstrate Your Communication Skills
As you'll be working with various stakeholders, it's crucial to show that you can communicate effectively. Practice explaining complex technical concepts in simple terms, and be ready to discuss how you would facilitate professional advice and collaboration with senior users and service managers.
