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- Tasks: Support ICT projects and provide first and second-line support for tech issues.
- Company: Join Tyne and Wear Fire and Rescue Service, a leader in safety and innovation.
- Benefits: Enjoy a competitive salary, gym access, free parking, and a supportive work environment.
- Why this job: Be part of a diverse team making a real impact on community safety and digital transformation.
- Qualifications: Experience in ICT support and familiarity with Microsoft applications are essential.
- Other info: This is a fixed-term role until March 2026, with opportunities for growth.
The predicted salary is between 29540 - 31022 £ per year.
Overview
ICT Technician (Fixed term until 31st March 2026)
Salary – £29,540 to £31,022 per annum + benefits
About the role
We are seeking to fill an upcoming vacancy for the role of ICT Technician to work within our outstanding ICT Team and assist Tyne and Wear Fire and Rescue Service on their Digital and Data transformation across a range of exciting projects.
Reporting directly to the ICT Delivery Manager you will be responsible for supporting the ICT team with the transformational change projects and maintaining/enhancing existing ICT investments in Software, Services and Security of systems.
The successful candidate will be able to demonstrate a firm commitment to inclusivity, fairness, dignity and the highest standards of ethical behaviours and champion these in their day-to-day work in compliance with our ethical code of conduct.
We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society.
About Tyne and Wear Fire and Rescue Service
Tyne and Wear Fire and Rescue Service are one of the UK’s leading Fire and Rescue Services for responding and innovation. We pride ourselves in striving to ‘Create the Safest Community’ and our dedicated, and diverse workforce are committed to delivering this. Tyne and Wear Fire and Rescue Service Headquarters are located in purpose built premises based in Washington, within easy reach of the A1 and A19. On site facilities include a staff gym, ample free parking and canteen facilities.
As an ICT Technician you will
- Provide first and second-line support for ICT issues, including complex or unique problems, before escalating to third-line support.
- Assist the ICT function in the creation of and maintain all systems documentation as required and ensure that it up to date.
- Manage ICT hardware device upgrade or rollout projects as and when required.
We are seeking a candidate who has demonstrable experience of
- Experience in an ICT support role.
- Experience working with Microsoft Desktop applications and Operating systems.
- Ability to provide first and second line problem solving of more complex problems based on ICT based incidents raised in the helpdesk system.
- Ability to effectively understand new ICT systems and technologies, including keeping abreast of emerging technologies.
The Selection Process
Set out below are the key dates relating to this selection process:
- Advert closes – Friday 12th September 2025 at noon
- Notification of shortlist – Friday 12th September 2025
- Interview – Thursday 18th September 2025
- *Please note the dates and stages detailed may be subject to change
Interested in applying?
Further details can be found in the accompanying job description and person specification. You are required to submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description. The supporting statement must not be generated or enhanced with assistive AI and will be checked for this during processing.
Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels.
For further information about the role, please contact Craig Watson, ICT Delivery Manager on 0191 444 1500.
Reasonable Adjustments
We are a Disability Confident Employer, and this means we are committed to employing, supporting and promoting people with disabilities in the workplace. If you require any reasonable adjustments to our recruitment processes, please contact us by email and we will review your request. All requests must be sent to recruitment@twfire.gov.uk
Pre-employment checks
The successful applicant will be subject to our pre-employment screening process which includes an Enhanced DBS check relevant to the role, completion of an occupational health medical and a substance abuse test. We will also conduct right to work and reference checks.
Please submit your application form by no later than 12 noon on 12th September 2025.
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ICT Technician (Fixed term until 31st March 2026) employer: Networking Women in the Fire Service
Contact Detail:
Networking Women in the Fire Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician (Fixed term until 31st March 2026)
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Being able to discuss your experience with Microsoft Desktop applications and Operating Systems during the interview will show that you are well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in ICT support roles, especially if you've dealt with complex problems. Prepare examples of how you've successfully resolved issues in the past, as this will demonstrate your problem-solving skills to the interviewers.
✨Tip Number 3
Research Tyne and Wear Fire and Rescue Service and their recent digital transformation projects. Showing that you understand their mission and values, particularly around inclusivity and community safety, can help you stand out as a candidate who aligns with their goals.
✨Tip Number 4
Prepare questions for the interview that reflect your interest in the role and the team dynamics. Asking about the current projects the ICT team is working on or how they measure success in their transformations can demonstrate your enthusiasm and engagement.
We think you need these skills to ace ICT Technician (Fixed term until 31st March 2026)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ICT Technician position. Make sure you know what skills and experiences are essential for the role.
Craft Your Supporting Statement: Prepare a supporting statement of no more than 1000 words that clearly demonstrates how you meet the criteria outlined in the person specification. Use specific examples from your experience to highlight your skills in ICT support and problem-solving.
Tailor Your CV: Ensure your CV is tailored to the ICT Technician role. Highlight relevant experience, particularly in first and second-line support, and familiarity with Microsoft Desktop applications and operating systems.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Networking Women in the Fire Service
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an ICT Technician. Be prepared to discuss how your experience aligns with their needs, especially in areas like first and second-line support and managing hardware upgrades.
✨Showcase Your Problem-Solving Skills
Since the role involves handling complex ICT issues, be ready to provide examples of past experiences where you've successfully resolved technical problems. Highlight your ability to troubleshoot and escalate issues effectively.
✨Demonstrate Commitment to Inclusivity
Tyne and Wear Fire and Rescue Service values inclusivity and ethical behaviour. Be prepared to discuss how you embody these principles in your work and how you can contribute to a diverse and supportive workplace.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about the specific projects you'll be involved in or how the team collaborates on digital transformation initiatives.
