ICT System Manager

An exciting opportunity to join a forward-looking ICT Team delivering quality system solutions to a Blue Light Service. Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) has the right systems in place to deliver quality services that enable our Service to deliver for our communities.

You will manage a portfolio of related ICT Systems, ensuring they are secure and effective. You will be responsible for making sure our systems meet Service requirements, are correctly procured, and Supplier Contracts are managed. Working with our Users and Suppliers you will ensure they are resilient and deliver value for money.

As part of the wider ICT team, you will work with Service Colleagues to resolve issues and deliver change. You will ensure user guides and procedures are correct and up to date, and that staff are suitably trained in the operation of our Systems. You will also have the opportunity to contribute to key System delivery projects within the Service.

The successful candidate will have relevant knowledge of System portfolio Management. This covers areas such as System Administration, procurement and contract management, user training, Change Management process and projects. Technical knowledge of system configuration, incident and problem management would also be relevant. You will be capable of working swiftly and accurately, often in time-sensitive situations. We are looking for candidates that can, above all, demonstrate the capability to excel in this broad and challenging role.

Benefits:

• Competitive salary
• Flexible working
• Generous leave entitlement plus public holidays
• Full support for ongoing professional development
• On‑site gym facilities
• Free on‑site parking
• Access to an emergency services "Blue Light" discount card
• Use of our in‑house occupational health unit, which includes fitness support
• Access to the Service’s 24/7 Employee Assistance Programme
• Public sector pension (subject to pension scheme rules)

Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities.

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance or Lifetime Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Annual Allowance and Lifetime Allowance can be obtained from our Pensions team.

Please take note that Leicestershire Fire and Rescue Service does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and is unable to sponsor any individuals for Skilled Worker Sponsorship.

Hybrid working may be considered for this role.

If you are invited to interview, you will be assessed against the NFCC Leadership Framework. The highest level relevant to the role is detailed in the person specification, and you may be required to demonstrate competence at any level up to and including that. The interview will include both behavioural and role‑specific questions to assess your suitability for the position. You will also be asked a question exploring your understanding of, and commitment to, Equality, Diversity, and Inclusion (EDI) in the workplace.