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- Tasks: Join our Fire Control team to handle emergency calls and mobilise resources effectively.
- Company: Lincolnshire Fire and Rescue is dedicated to serving the community with a strong focus on safety.
- Benefits: Enjoy a competitive salary, comprehensive training, and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in emergency response every day.
- Qualifications: Confident telephone manner, excellent communication skills, and a clean UK Driving Licence required.
- Other info: Work in a fast-paced environment with a rotating shift pattern, including nights and weekends.
The predicted salary is between 28265 - 37675 £ per year.
All calls start with Control. Do you have what it takes to work in a demanding Control Room of a Fire and Rescue Service?
Due to team expansion, Lincolnshire Fire and Rescue is looking to recruit highly motivated people to join the Fire Control team as a Fire Control – Operator (known internally as a Firefighter (Control), based at Fire and Police Headquarters, Nettleham, near Lincoln.
As a Fire Control Operator, your primary role is to:
Receive, record and action emergency and non-emergency calls
Mobilise resources to incidents in response to emergency calls and/or requests for assistance using the mobilising system provided
Provide support and guidance to members of the public
Assist in the continued management of incidents
Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response
Communicate with Officers and other agencies in accordance with policies and procedures
Have the ability to work under pressure in a fast paced and everchanging environment
Have a positive and flexible attitude to all aspects of work
Be able to work as part of a team and act on own initiative
Have a good level of commitment to personal development
It is essential that you have a confident telephone manner, exceptional and accurate keyboard skills, excellent verbal and written communication skills and the ability to think and communicate quickly and clearly.
The Control Room operates 365 days a year, therefore you will work an 8-day rotating shift pattern, averaging 42 hours per week, which includes days, nights, weekends and Bank Holidays.
Although the role is office based, there will be a requirement to use Service pool cars, as such, a clean full UK Driving Licence is required.
If successful following your application, you will be invited to selection testing which will assess your keyboard, listening and recording of information and spelling abilities. If successful at testing, you will then be invited to interview.
Join our team with a competitive starting salary of £28,265!As you progress through our comprehensive training and development program, expect your salary to grow to £37,675 within approximately 2 years.
Take the next step in your career with us!
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Fire Control Operator employer: Networking Women in the Fire Service
Contact Detail:
Networking Women in the Fire Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Control Operator
✨Tip Number 1
Familiarise yourself with the emergency services' communication protocols. Understanding how to effectively communicate in high-pressure situations will give you an edge during the selection testing and interview.
✨Tip Number 2
Practice your keyboard skills and typing speed. Since accurate and quick data entry is crucial for a Fire Control Operator, consider using online typing tests to improve your proficiency before the assessment.
✨Tip Number 3
Brush up on your problem-solving skills. Being able to think quickly and clearly under pressure is essential, so try engaging in activities that challenge your critical thinking and decision-making abilities.
✨Tip Number 4
Get to know the local area and its resources. Understanding the geography and available services in Lincolnshire will help you mobilise resources more effectively and demonstrate your commitment to the role.
We think you need these skills to ace Fire Control Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fire Control Operator. Familiarise yourself with the skills required, such as communication, quick thinking, and teamwork.
Tailor Your CV: Highlight relevant experience in your CV that showcases your ability to work under pressure, communicate effectively, and manage incidents. Use specific examples that demonstrate your skills related to the job description.
Craft a Strong Cover Letter: Write a cover letter that reflects your motivation for applying to Lincolnshire Fire and Rescue. Emphasise your commitment to personal development and your flexible attitude towards work, as these are key attributes for the role.
Prepare for Testing: Since selection testing will assess your keyboard, listening, and recording abilities, practice these skills beforehand. Ensure you can demonstrate accuracy and speed in your written communication.
How to prepare for a job interview at Networking Women in the Fire Service
✨Showcase Your Communication Skills
As a Fire Control Operator, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. Practice answering questions out loud to ensure you can convey information effectively under pressure.
✨Familiarise Yourself with Emergency Protocols
Research the emergency protocols and procedures used by Lincolnshire Fire and Rescue. Being knowledgeable about their operations will show your commitment and preparedness for the role, making you stand out as a candidate.
✨Demonstrate Your Ability to Work Under Pressure
The Control Room environment can be fast-paced and demanding. Prepare examples from your past experiences where you successfully managed stressful situations or made quick decisions. This will highlight your suitability for the role.
✨Highlight Your Teamwork Experience
Since the role requires working as part of a team, share specific instances where you collaborated effectively with others. Emphasising your ability to work well in a team will reassure the interviewers of your fit within their dynamic.
