DDat Coordinator

Devon and Somerset Fire and Rescue Service are looking for a DDaT Coordinator to join our forward-thinking Digital, Data and Technology (DDaT) team, based at our Service Headquarters in Exeter. This role is available on a permanent, full-time basis, working 37 hours per week, with a starting salary of £29,540 rising annually to £32,061.

The role is well established within the Service and continues to evolve alongside our digital ambitions. You will support the DDaT team by coordinating activities, managing information, and working closely with colleagues across the organisation, as well as external suppliers. You will be part of a fast-paced environment, acting as a central point of contact for DDaT queries and supporting a range of digital and IT processes. This includes working with managers and teams to ensure processes, change and communications run smoothly.

We are looking for someone who is proactive, organised and confident working with a wide range of stakeholders. In return, you will have opportunities to develop your skills, support others, and build your experience within a growing digital function.

Key responsibilities of the DDaT Coordinator role:

• Operate as a generalist DDaT coordinator, providing accurate and relevant administrative advice, guidance, and management information to DDaT business partners and managers across the Service in a broad range of DDaT processes.
• Support the development and application of continuous improvement initiatives in line with the strategic direction of DDaT, working closely with team members to benefit both colleagues and stakeholders.
• Handle day-to-day DDaT queries, providing advice in line with current policies, procedures, and best practices.
• Coordinate IT-related administrative tasks, including scheduling meetings, documenting processes, managing IT support tickets, and maintaining regular communication with internal and external stakeholders.
• Build and maintain effective stakeholder relationships with managers, colleagues, business partners, and promote positive digital engagement with employees.
• Provide professional customer service and collaborate with stakeholders across the Service, as well as external agencies and third-party contacts when necessary.

Why Join us:

At Devon and Somerset Fire and Rescue Service, your work makes a real difference. Alongside a meaningful career, you will benefit from:

• Flexible working arrangements
• Generous Pension scheme
• Generous Annual leave
• Family leave
• Access to Physiotherapy
• Progression routes and training
• Free gym access and fitness coaching
• Eye care
• Blue Light and Membership Discounts
• Affordable healthcare through Benenden Health
• Sports and social groups
• Someone to talk to; free access to counselling, trained staff supporters and mental health first aiders who are there whenever you need someone to talk to, access to The Fire Fighter Charity
• Cycle to work scheme

What our team says:

“I started in IT 25 years ago because I loved to learn by solving problems and I loved the collaborative spirit that the IT community embodied at the time. I think Devon and Somerset Fire and Rescue Service (DSFRS) has been the best place to work. There are few jobs in IT where you can see how the job you do improves the lives and safety of a community so clearly. Across the Service, teams are always working to improve, and IT is often fundamental. Relative to our size we operate an array of different systems so there are many more opportunities to learn new skills than in similar sized commercial organisations. Support and training are always available, there are many opportunities to collaborate with other organisations. Colleagues are well motivated and the Service cares for its staff. I would absolutely recommend DSFRS as a place to work” – Data Platform Lead

Closing Date: 2359hrs 9 August 2026

You will be required to complete an application form and submit a document evidencing how you meet the following essential criteria from the Job Description and Person Specification. We are not able to shortlist for interview from a CV, so please evidence the following in full, demonstrating how you meet each of the below essential criteria:

• Takes responsibility for own actions, challenges inappropriate behaviour and promotes an inclusive and respectful working environment.
• Demonstrates a flexible/adaptable approach with the ability to work efficiently and effectively, both independently and as a proactive member of a busy team.
• Excellent interpersonal skills with the ability to collaborate and develop successful networks and achieve successful outcomes, both within and external to the Service.
• Demonstrates continued professional and/or personal development, always seeking to achieve the best possible outcome.
• Ability to come up with new ideas and demonstrates a methodical approach to implementing and reviewing them.

To help you complete this part of the application form please find attached below the word document “DDaT Coordinator – Essential Criteria for Application” for you to download and complete with your evidence for the above criteria. You can then upload this document when requested when completing your application. Please note that there is a maximum word count of 2000 words (Excluding titles) applied to your evidence document. Evidence submitted in relation to the essential criteria above will be used for shortlisting applications received.