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For Companies At a Glance
- Tasks: Lead and support the control room team in call handling and incident oversight.
- Company: Join Suffolk Fire and Rescue Service, a vital part of the community.
- Benefits: Permanent contract with flexible shifts and opportunities for additional hours.
- Why this job: Make a real difference in emergency response while developing your leadership skills.
- Qualifications: Experience in fire control, strong communication, and decision-making skills required.
- Other info: Dynamic role with the chance to work collaboratively in high-pressure situations.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Suffolk County Council, Suffolk Fire and Rescue Service
Address: Beacon House, Ipswich, Suffolk IP1 5PB – Onsite
Salary: Crew Manager (Control) in accordance with NJC pay scales
Hours: Bank availability including weekends and bank holidays. Minimum of 2 shifts a month (24 hours – one 10-hour shift per month 8am-6pm and one 14-hour shift per month 18:00-08:00). Additional hours may be offered to provide cover for absences or operational needs.
Contract: Permanent
About the role
We are looking for experienced fire control room professionals to join Suffolk Fire and Rescue Service as Crew Managers (Control). This opportunity is open to both green and grey book applicants with previous fire control experience. In this role, you’ll support call handling, mobilisation, and incident oversight, helping to lead and guide the control room team.
What we’re looking for:
- Prior experience in a fire control environment
- Excellent communication skills (verbal and written)
- Proven ability to lead and motivate others
- Confidence, resilience and the ability to remain calm under pressure
- Strong decision-making skills in challenging situations
- The ability to work collaboratively to manage multi-agency relationships
- Excellent digital competence and confidence using IT systems.
Notes: You can view a full list of requirements in the Job and Person Profile (Word). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
For more information, please visit our Suffolk Firefighters website. If you have any questions or would like a casual conversation, please reach out by emailing sfrs.recruitment@suffolk.gov.uk
Crew Manager (Control) employer: Networking Women in the Fire Service
Contact Detail:
Networking Women in the Fire Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Manager (Control)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the fire service or related fields. A friendly chat can lead to insider info about job openings or even a recommendation that could give you the edge.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about scenarios where you've demonstrated leadership and decision-making skills. We want you to shine, so rehearse your answers until they feel natural!
✨Tip Number 3
Showcase your digital skills! Be ready to discuss your experience with IT systems and how you've used them in past roles. This is key for a Crew Manager (Control) position, so let’s make sure you highlight it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, just drop us an email at sfrs.recruitment@suffolk.gov.uk – we’re here to help!
We think you need these skills to ace Crew Manager (Control)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in fire control. We want to see how your skills match the Crew Manager role, so don’t hold back on showcasing your past achievements!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Demonstrate Leadership Experience: We’re looking for someone who can lead and motivate a team. In your application, share specific examples of when you’ve successfully led a team or managed a challenging situation. This will help us see your potential as a Crew Manager.
Apply Through Our Website: To make sure your application gets to us, apply directly through our Suffolk Firefighters website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at Networking Women in the Fire Service
✨Know Your Fire Control Basics
Make sure you brush up on your fire control knowledge before the interview. Understand the key responsibilities of a Crew Manager (Control) and be ready to discuss your previous experiences in a fire control environment. This will show that you're not just familiar with the role, but also passionate about it.
✨Showcase Your Leadership Skills
Since this role involves leading and guiding a team, prepare examples of how you've successfully motivated others in high-pressure situations. Think of specific instances where your decision-making skills made a difference, and be ready to share these stories during the interview.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and qualifications in a confident manner.
✨Familiarise Yourself with IT Systems
As digital competence is crucial for this position, make sure you're up to speed with relevant IT systems used in fire control. If there are specific tools mentioned in the job description or that you know are commonly used, be prepared to discuss your experience with them and how you can leverage technology to improve operations.
