At a Glance
- Tasks: Support and improve global Cisco voice infrastructure while troubleshooting complex incidents.
- Company: Join a leading global enterprise technology team in Glasgow.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with potential for contract extension and career advancement.
- Why this job: Make an impact in a fast-paced environment with cutting-edge communication technologies.
- Qualifications: Strong experience with Cisco Unified Communications and troubleshooting skills required.
Contract: Unified Comms (UC) Voice Engineer
Location: Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
Duration: Initial 12 months extendable
Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548
Overview
We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment. This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.
Key Responsibilities
- Provide Level 3 operational support for enterprise voice and collaboration platforms.
- Manage and resolve complex incidents, problems, and service requests.
- Perform root cause analysis and implement permanent fixes.
- Support L1 and L2 teams with technical escalations.
- Participate in change management activities and production deployments.
- Work closely with project teams during implementation and transition phases.
- Produce and maintain technical and operational documentation.
- Track and manage work through ServiceNow.
- Support vendor management and governance activities.
- Communicate effectively with business stakeholders during incidents and project delivery.
Essential Skills & Experience
- Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond
- Expertise with:
- Cisco IP Telephony
- Cisco Jabber and Jabber Mobile
- SIP, H.323 and ISDN protocols
- Session management and call routing
- Cisco UCCX
- Cisco Prime Assurance and Provisioning
- Experience supporting enterprise-scale voice and data environments.
- Strong troubleshooting and diagnostic skills within complex voice infrastructures.
- Experience working within ITIL-based operational environments.
Desirable Skills
- Avaya Aura Communication Manager 8.x+
- Avaya Media Gateways (G700, G350, G450)
- Avaya System Manager and Session Manager
- Avaya One-X Communicator
- Avaya Meeting Exchange / Bridgetalk
- IPC Unigy Trading System
- NICE Voice Recording
- ServiceNow administration and workflow experience
You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform.
Networking People (UK) is acting as an Employment Business in relation to this vacancy.
Unified Communications (UC) Cisco Voice Engineer in Paisley employer: Networking People (UK) Limited
Join a forward-thinking company in London that values innovation and technical excellence, offering a collaborative work culture where your expertise as an SAP Technical Architect will be recognised and rewarded. With a focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects within a complex SAP landscape. Enjoy the benefits of a competitive rate, flexible onsite working arrangements, and the support of a dynamic team dedicated to achieving success together.
Contact Details:
Networking People (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications (UC) Cisco Voice Engineer in Paisley
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect UC Voice Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects related to Cisco Unified Communications, make sure to highlight them. A practical demonstration of your expertise can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and scenarios related to voice engineering.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the right fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Unified Communications (UC) Cisco Voice Engineer in Paisley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco Unified Communications and any relevant projects you've worked on. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the UC Voice Engineer role. Share specific examples of your troubleshooting skills and how you've managed incidents in the past. We love a good story!
Show Off Your Technical Skills:In your application, make sure to mention your experience with Cisco IP Telephony, Jabber, and any other relevant technologies. We’re keen to see how you’ve tackled complex voice infrastructures and what tools you’ve used to get the job done.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Networking People (UK) Limited
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco Unified Communications Manager and related technologies. Be ready to discuss your experience with CUCM 12.x, Cisco IP Telephony, and troubleshooting complex voice infrastructures. They’ll want to see that you can handle Level 3 support like a pro!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've managed and resolved complex incidents in the past. Think about times when you performed root cause analysis and implemented permanent fixes. This will demonstrate your ability to tackle challenges head-on.
✨Familiarise Yourself with ITIL Practices
Since this role involves working within ITIL-based operational environments, it’s crucial to understand ITIL principles. Be ready to discuss how you've participated in change management activities and how you’ve contributed to service delivery in previous roles.
✨Communicate Like a Champ
Effective communication is key, especially when dealing with stakeholders during incidents or project deliveries. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated technical information to non-technical audiences.
