At a Glance
- Tasks: Lead service resilience and engineering for a large-scale End User Computing environment.
- Company: Join a dynamic tech company focused on operational excellence and innovation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative culture with global reach and exciting challenges.
- Why this job: Make a real impact by driving service improvements in a fast-paced tech environment.
- Qualifications: 5+ years in IT leadership with strong problem management skills.
The predicted salary is between 60000 - 80000 £ per year.
Contract: EUC Service Resilience & Engineering Lead
Start Date: July 2026
Duration: 6 months
Location: Hybrid - 2 days a week on site in London
Rate: Negotiable - Deemed outside IR35
Overview
We are seeking an experienced technology leader to drive service resilience, operational excellence, and problem management across a large-scale End User Computing (EUC) environment. This role will lead a specialist engineering capability focused on proactive issue detection, root cause analysis, service improvement, and operational stability. Working closely with engineering, operations, service management, and transformation teams, you will ensure that technology services remain resilient throughout periods of significant business and technical change.
Key Responsibilities
- Lead the identification and management of recurring service issues across a complex EUC estate.
- Drive proactive problem detection through monitoring, telemetry, analytics, and operational tooling.
- Coordinate investigations into major incidents and recurring service disruptions, ensuring timely escalation from incident to problem management.
- Lead and oversee Root Cause Analysis (RCA) activities, driving effective remediation and permanent fixes.
- Manage specialist engineering resources to ensure appropriate technical coverage, capacity planning, and support for operational priorities.
- Produce regular service stability and resilience reporting to support prioritisation and decision-making.
- Represent the service resilience function during major incidents, service reviews, and governance forums.
- Collaborate with infrastructure, network, identity, collaboration, and EUC teams to improve overall service reliability.
- Work with internal stakeholders, suppliers, and third-party partners to accelerate issue resolution and service improvement initiatives.
Essential Skills & Experience
- Minimum 5 years' experience in a leadership or management role within Enterprise IT Operations, Engineering, or EUC environments.
- Proven experience leading complex cross-functional Root Cause Analysis and problem management activities.
- Experience managing third-party vendors and suppliers to support issue remediation and service improvement.
- Strong understanding of Major Incident Management processes within large enterprise environments.
- Experience supporting large-scale EUC transformation, migration, or modernisation programmes.
- Architectural-level understanding of EUC technologies and supporting infrastructure components.
- Broad technical knowledge spanning End User Computing, Identity & Access Management, Networking, Collaboration, and Infrastructure services.
- Experience operating within regulated environments with strong governance, audit, risk, and change control requirements.
- Demonstrated success working within global organisations across multiple regions and time zones.
- Excellent communication and stakeholder management skills with the ability to engage both technical and non-technical audiences.
Technical Skills
- Problem and Incident Management, including telemetry-led issue detection, trend analysis, ticket analysis, and knowledge management.
- Root Cause Analysis methodologies and tooling, with experience driving issues through to remediation and release deployment.
- Observability and monitoring platforms, including Digital Employee Experience (DEX) and endpoint monitoring solutions.
- Microsoft 365 administration, reporting, and service health monitoring.
- Endpoint and EUC monitoring technologies.
- Enterprise ITSM platforms and escalation management processes.
- Service reporting, operational analytics, and performance trend analysis.
- Change, release, and service transition processes within enterprise environments.
- Experience working in large enterprise environments.
Desirable
- Experience delivering global End User Computing transformation programmes.
- Knowledge of Digital Employee Experience (DEX) platforms such as Nexthink or similar technologies.
EUC Service Resilience & Engineering Lead in London employer: Networking People (UK) Limited
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while collaborating with talented professionals in London, ensuring that you are part of a forward-thinking team dedicated to driving service resilience and operational excellence in a large-scale EUC environment. With competitive rates and a commitment to innovation, we offer a rewarding opportunity for those looking to make a meaningful impact in the technology sector.
Contact Details:
Networking People (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EUC Service Resilience & Engineering Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in EUC or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your problem management and Root Cause Analysis skills. We all know that being able to discuss real-world scenarios where you've tackled service issues can really impress hiring managers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. When you find a role that excites you, apply through our website to ensure your application gets the attention it deserves!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company, which is always a bonus.
We think you need these skills to ace EUC Service Resilience & Engineering Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EUC Service Resilience & Engineering Lead role. Highlight your experience in managing complex IT environments and any relevant leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your problem management experience and how you've driven service improvements in the past. We love a good story!
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise! Mention your experience with Root Cause Analysis, incident management, and any relevant EUC technologies. We’re looking for someone who can hit the ground running, so make it clear how you can contribute.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Networking People (UK) Limited
✨Know Your EUC Inside Out
Make sure you brush up on your knowledge of End User Computing technologies and the specific tools mentioned in the job description. Familiarise yourself with Microsoft 365 administration, monitoring platforms, and any relevant observability tools. This will show that you're not just a leader but also technically savvy.
✨Prepare for Root Cause Analysis Questions
Since this role heavily involves problem management and RCA, be ready to discuss your past experiences in detail. Think of specific incidents you've managed, the methodologies you used, and how you drove issues through to resolution. Having concrete examples will demonstrate your expertise.
✨Showcase Your Stakeholder Management Skills
This position requires excellent communication skills, so prepare to talk about how you've engaged with both technical and non-technical audiences. Share examples of how you've collaborated with different teams or managed third-party vendors to resolve issues and improve services.
✨Demonstrate Your Leadership Style
As a leader, it's crucial to convey your approach to managing teams and resources. Be ready to discuss how you ensure operational stability and support your team during major incidents. Highlight your experience in capacity planning and how you prioritise tasks to maintain service resilience.
