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- Tasks: Lead technical oversight for IaaS operations, ensuring smooth service delivery and improvement.
- Company: Join a global systems integrator working with a top Fintech client in London.
- Benefits: Enjoy remote work flexibility with occasional travel and competitive daily rates.
- Why this job: Be at the forefront of service improvement initiatives in a dynamic tech environment.
- Qualifications: Proven experience in leading complex service environments and managing multi-vendor teams required.
- Other info: Contract role for 3 months, deemed outside IR35.
Contract: IAAS Lead
Location: Remote (with some travel to client sites as required)
Start Date: ASAP
Duration: 3 months
Rate: £600-680 a day (Deemed Outside IR35)
Reference: 18845
Working on an assignment for a global systems integrator, you will work on Managed Service Assessment & Operational Service Provision for a Fintech client in London.
Scope: The IAAS Lead will serve as the senior technical lead and engagement coordinator for the clients Managed Service Improvement initiative. This assignment is responsible for overseeing the delivery of all technical workstreams, including database, infrastructure, monitoring, network, service delivery, and remediation. The Lead Architect will provide hands-on technical leadership, manage escalation and change processes, support governance, identify and implement improvements, and ensure consistent alignment to service improvement goals and contractual obligations.
Deliverables:
- Provide technical oversight across all IaaS operational workstreams, ensuring that subject matter experts (SMEs) across database, infrastructure, monitoring, network, major incident, and problem management are aligned and delivering against defined outcomes.
- Coordinate the delivery of incident, problem, and change management activities, including impact assessments, with a strong focus on reducing Mean Time to Recovery (MTTR) and improving root cause clarity.
- Drive the planning and implementation of continual service improvement (CSI) initiatives, using data from monitoring platforms and incident trends to identify and track measurable service enhancements.
- Lead the integration and optimisation of monitoring platforms including SolarWinds, Coralogix, and DataDog, ensuring comprehensive visibility across both infrastructure and application layers.
- Oversee service reporting and operational metrics, including uptime, incident recurrence, RCA quality, and overall adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Provide oversight of the underlying IaaS infrastructure platform, which is based on Dell hardware and VMware virtualisation technologies (Windows and Linux), ensuring operational alignment, stability, and performance at the platform level.
- Ensure oversight and compliance across technical governance areas such as:
- Configuration Management and the CMDB (Configuration Management Database)
- Patch Management and Antivirus Coverage
- End-of-Support (EOS/L) lifecycle tracking
- Alignment with security, risk, and compliance requirements
Networking People (UK) is acting as an Employment Business in relation to this vacancy.
IAAS Lead employer: Networking People (UK) Limited
Contact Detail:
Networking People (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IAAS Lead
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Dell hardware and VMware virtualisation. Having hands-on experience or certifications in these areas can significantly boost your credibility during discussions.
✨Tip Number 2
Network with professionals in the Fintech sector and those who have worked on Managed Service Improvement initiatives. Engaging in relevant forums or LinkedIn groups can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with incident, problem, and change management processes. Be ready to share specific examples of how you've reduced Mean Time to Recovery (MTTR) and improved service delivery in previous roles.
✨Tip Number 4
Demonstrate your leadership skills by preparing to talk about how you've successfully coordinated multi-vendor teams and managed complex service environments. Highlight any experience you have with governance and compliance, as this is crucial for the role.
We think you need these skills to ace IAAS Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IaaS, technical leadership, and service improvement initiatives. Use specific examples that demonstrate your ability to oversee complex technical workstreams and manage multi-vendor teams.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your hands-on technical leadership experience and your familiarity with tools like SolarWinds, Coralogix, and DataDog.
Highlight Relevant Skills: In your application, clearly outline your skills in incident management, problem resolution, and change management. Mention any experience you have with Dell hardware and VMware virtualisation technologies, as these are crucial for the role.
Showcase Leadership Experience: Provide examples of how you've led teams or projects in the past, particularly in a service delivery context. Highlight your ability to drive continual service improvement and ensure compliance with governance requirements.
How to prepare for a job interview at Networking People (UK) Limited
✨Showcase Your Technical Expertise
As an IAAS Lead, you'll need to demonstrate your deep understanding of IaaS platforms, particularly with Dell hardware and VMware technologies. Be prepared to discuss specific projects where you've successfully led technical initiatives, focusing on your hands-on experience and the outcomes achieved.
✨Emphasise Leadership and Coordination Skills
This role requires strong leadership and coordination across various technical workstreams. Share examples of how you've effectively managed teams, resolved conflicts, and ensured alignment among subject matter experts in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about past incidents you've managed, how you approached them, and what improvements you implemented to prevent recurrence.
✨Understand Service Improvement Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to IaaS operations. Be ready to discuss how you've used data from monitoring platforms to drive continual service improvement initiatives in your previous roles.
