At a Glance
- Tasks: Support and improve global Cisco voice infrastructure while troubleshooting complex incidents.
- Company: Join a leading global enterprise technology team in Glasgow.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Initial 12-month contract with potential for extension.
- Why this job: Make an impact in a fast-paced environment with cutting-edge communication technologies.
- Qualifications: Strong experience with Cisco Unified Communications and excellent troubleshooting skills.
We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment. This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.
Key Responsibilities
- Provide Level 3 operational support for enterprise voice and collaboration platforms.
- Manage and resolve complex incidents, problems, and service requests.
- Perform root cause analysis and implement permanent fixes.
- Support L1 and L2 teams with technical escalations.
- Participate in change management activities and production deployments.
- Work closely with project teams during implementation and transition phases.
- Produce and maintain technical and operational documentation.
- Track and manage work through ServiceNow.
- Support vendor management and governance activities.
- Communicate effectively with business stakeholders during incidents and project delivery.
Essential Skills & Experience
- Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond.
- Expertise with:
- Cisco IP Telephony
- Cisco Jabber and Jabber Mobile
- SIP, H.323 and ISDN protocols
- Session management and call routing
- Cisco UCCX
- Cisco Prime Assurance and Provisioning
- Experience supporting enterprise-scale voice and data environments.
- Strong troubleshooting and diagnostic skills within complex voice infrastructures.
- Experience working within ITIL-based operational environments.
Desirable Skills
- Avaya Aura Communication Manager 8.x+
- Avaya Media Gateways (G700, G350, G450)
- Avaya System Manager and Session Manager
- Avaya One-X Communicator
- Avaya Meeting Exchange / Bridgetalk
- IPC Unigy Trading System
- NICE Voice Recording
- ServiceNow administration and workflow experience
You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform.
Unified Communications (UC) Cisco Voice Engineer in Glasgow employer: Networking People (UK) Limited
Join a dynamic global enterprise technology team in Glasgow as a Unified Communications (UC) Cisco Voice Engineer, where you will thrive in a collaborative and innovative work culture. With a strong focus on employee growth, we offer extensive training opportunities and the chance to work on cutting-edge voice infrastructure projects. Enjoy the benefits of a hybrid working model, competitive daily rates, and the support of a dedicated team committed to operational excellence.
Contact Details:
Networking People (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications (UC) Cisco Voice Engineer in Glasgow
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Unified Communications role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and being ready to discuss your experience with Cisco UC technologies. Practice common interview questions and scenarios related to incident management and troubleshooting to show you're the right fit for the team.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This way, you’ll stand out and show that you’re genuinely interested in joining our team at StudySmarter.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how your skills align with their needs.
We think you need these skills to ace Unified Communications (UC) Cisco Voice Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco Unified Communications and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Troubleshooting Skills:Since this role involves a lot of technical troubleshooting, make sure to include examples of complex incidents you've resolved in the past. We want to see your problem-solving prowess in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Networking People (UK) Limited
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco Unified Communications Manager (CUCM) and related technologies. Be ready to discuss your experience with Cisco IP Telephony, Jabber, and the various protocols like SIP and H.323. They’ll want to see that you can handle complex incidents and have a solid grasp of troubleshooting within these systems.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've managed and resolved complex incidents in the past. Think about times when you performed root cause analysis and implemented permanent fixes. This will demonstrate your ability to lead technical troubleshooting activities effectively.
✨Familiarise Yourself with ITIL Practices
Since this role involves working within ITIL-based operational environments, it’s crucial to understand ITIL principles. Be ready to discuss how you've participated in change management activities and how you track and manage work through tools like ServiceNow.
✨Communicate Like a Pro
Effective communication is key, especially when dealing with stakeholders during incidents or project delivery. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully communicated technical information to non-technical stakeholders.
