At a Glance
- Tasks: Lead service resilience and operational excellence in a large-scale EUC environment.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with global reach and excellent career advancement potential.
- Why this job: Make a real impact by driving service improvements and solving complex problems.
- Qualifications: 5+ years in IT leadership with strong problem management skills.
Contract: EUC Service Resilience & Engineering Lead
Start Date: July 2026
Duration: 6 months
Location: Hybrid - 2 days a week on site in London
Rate: Negotiable - Deemed outside IR35
Overview
We are seeking an experienced technology leader to drive service resilience, operational excellence, and problem management across a large-scale End User Computing (EUC) environment. This role will lead a specialist engineering capability focused on proactive issue detection, root cause analysis, service improvement, and operational stability. Working closely with engineering, operations, service management, and transformation teams, you will ensure that technology services remain resilient throughout periods of significant business and technical change.
Key Responsibilities
- Lead the identification and management of recurring service issues across a complex EUC estate.
- Drive proactive problem detection through monitoring, telemetry, analytics, and operational tooling.
- Coordinate investigations into major incidents and recurring service disruptions, ensuring timely escalation from incident to problem management.
- Lead and oversee Root Cause Analysis (RCA) activities, driving effective remediation and permanent fixes.
- Manage specialist engineering resources to ensure appropriate technical coverage, capacity planning, and support for operational priorities.
- Produce regular service stability and resilience reporting to support prioritisation and decision-making.
- Represent the service resilience function during major incidents, service reviews, and governance forums.
- Collaborate with infrastructure, network, identity, collaboration, and EUC teams to improve overall service reliability.
- Work with internal stakeholders, suppliers, and third-party partners to accelerate issue resolution and service improvement initiatives.
Essential Skills & Experience
- Minimum 5 years' experience in a leadership or management role within Enterprise IT Operations, Engineering, or EUC environments.
- Proven experience leading complex cross-functional Root Cause Analysis and problem management activities.
- Experience managing third-party vendors and suppliers to support issue remediation and service improvement.
- Strong understanding of Major Incident Management processes within large enterprise environments.
- Experience supporting large-scale EUC transformation, migration, or modernisation programmes.
- Architectural-level understanding of EUC technologies and supporting infrastructure components.
- Broad technical knowledge spanning End User Computing, Identity & Access Management, Networking, Collaboration, and Infrastructure services.
- Experience operating within regulated environments with strong governance, audit, risk, and change control requirements.
- Demonstrated success working within global organisations across multiple regions and time zones.
- Excellent communication and stakeholder management skills with the ability to engage both technical and non-technical audiences.
Technical Skills
- Problem and Incident Management, including telemetry-led issue detection, trend analysis, ticket analysis, and knowledge management.
- Root Cause Analysis methodologies and tooling, with experience driving issues through to remediation and release deployment.
- Observability and monitoring platforms, including Digital Employee Experience (DEX) and endpoint monitoring solutions.
- Microsoft 365 administration, reporting, and service health monitoring.
- Endpoint and EUC monitoring technologies.
- Enterprise ITSM platforms and escalation management processes.
- Service reporting, operational analytics, and performance trend analysis.
- Change, release, and service transition processes within enterprise environments.
- Experience working in large enterprise environments.
Desirable
- Experience delivering global End User Computing transformation programmes.
- Knowledge of Digital Employee Experience (DEX) platforms such as Nexthink or similar technologies.
EUC Service Resilience & Engineering Lead employer: Networking People (UK) Limited
As a leading technology employer in London, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our team members thrive in their careers. Our hybrid working model promotes a healthy work-life balance, while our commitment to service resilience and operational excellence makes this an exciting and meaningful role for those looking to make a significant impact in the EUC landscape.
Contact Details:
Networking People (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EUC Service Resilience & Engineering Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even doing mock interviews with friends. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills! If you have relevant projects or experiences, don’t hesitate to discuss them during interviews. We want to see how you’ve tackled challenges in the past, especially in EUC environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace EUC Service Resilience & Engineering Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EUC Service Resilience & Engineering Lead role. Highlight your experience in leadership, problem management, and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to lead complex projects and drive service resilience. Remember, we love a good story!
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise in areas like Major Incident Management and Root Cause Analysis. We’re looking for someone who can navigate the complexities of EUC environments, so make sure to mention any relevant tools or methodologies you’ve used.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Networking People (UK) Limited
✨Know Your EUC Inside Out
Make sure you brush up on your knowledge of End User Computing technologies and the specific challenges they face. Be ready to discuss your experience with service resilience and operational excellence, as well as any relevant projects you've led in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed major incidents and conducted Root Cause Analysis. Highlight your approach to proactive problem detection and how you've used telemetry and analytics to improve service reliability.
✨Communicate Like a Pro
Since this role involves engaging with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Think about how you can demonstrate your excellent communication skills during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-world issues in an EUC environment. Prepare to discuss how you would coordinate investigations into major incidents and manage third-party vendors to resolve issues effectively.
