Contract: IT EUC Support Analyst (Banking)
Start Date: ASAP (once background checks are completed)
Duration: 8 months extendable
Location: 5 days per week (standard working hours are 7:00am-7:00pm) (shifts)
Rate: £290 - £305 a day (Deemed inside IR35 via umbrella)
Reference: 20657
Immediate contract for an experienced VIP Support Analyst to provide a dedicated ('1st, 2nd & 3rd line') IT support to revenue generating teams across all business units excluding the Trade floor. The team serves as a first point of contact for all IT issues and is viewed as a trusted partner by this demanding set of customers.
This role is expected to provide End user BAU support to Traders, Bankers and Wealth Managers, as well as to deliver a variety of projects covering both iOS and Windows endpoints . In addition, some meeting room Technology and AV assistance on site will be required. The primary focus is to provide technical support for break fix and proactive analysis within a high-pressure and demanding environment, in a highly efficient and technically competent way and with the highest standards of customer service.
The estate is a mixture of Windows and iOS end points with core applications including Microsoft Office 365, MS Teams, MS Edge, Cisco VPN Client and Zoom both client and meeting rooms. Exposure to Banking applications including Bloomberg, Factset, MONIS, Reuters is also required.
You must have recent experience providing support to a large recognised banking client to be considered for this contract.
Your responsibilities will include:
Level 1 and 2 desktop support of all EUS devices and core/banking applications.
Level 1 and 2 support of Corporate iOS and BYOD phones.
Level 1 support of meeting rooms and key events.
Monthly proactive analysis of device estate using Riverbed.
Delivery of Projects in a timely fashion to the highest standards.
Provide customers with training and advice on devices and best practice.
Provide customers with training and advice on Windows custom configurations and features.
Provide feedback on potential issues or concerns to mitigate future risks.
Ensuring customer satisfaction at the point of delivery through good product knowledge and outstanding customer service.
Full adherence to documented processes to ensure consistent delivery.
Key Qualifications and Requirements:
Ability to provide outstanding customer service and support.
Knowledge of Service Now for managing Service Requests and Incidents.
Knowledge of Microsoft Intune.
Knowledge of Microsoft products including M365, OneDrive, Exchange Online and best practice configurations.
Knowledge of Connectivity for End User devices (both mobile and thin/fat clients).
Ability to prioritize and manage time effectively to meet deadlines.
Ability to troubleshoot Windows 11, iOS (Macbook) and mobile phone endpoints.
Ability to work independently, while engaging and supporting the overall team.
Minimum 3 + years of experience in customer service/support, client services, production support or technical support role.
There may be requirement to travel to other sites within the clients global estate occasionally.
Networking People (UK) is acting as an Employment Business in relation to this vacancy.
TPBN1_UKTJ
IT Trade Floor Support Engineer in Clerkenwell employer: Networking People (UK) Limited
Join a forward-thinking company in London that values innovation and technical excellence, offering a collaborative work culture where your expertise as an SAP Technical Architect will be recognised and rewarded. With a focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects within a complex SAP landscape. Enjoy the benefits of a competitive rate, flexible onsite working arrangements, and the support of a dynamic team dedicated to achieving success together.
Contact Details:
Networking People (UK) Limited Recruitment Team
