At a Glance
- Tasks: Support and improve global Cisco voice infrastructure while managing complex incidents.
- Company: Join a leading global enterprise technology team in Glasgow.
- Benefits: Competitive daily rate, hybrid work model, and potential for contract extension.
- Other info: Opportunity for career growth and collaboration with diverse project teams.
- Why this job: Make an impact in a fast-paced environment with cutting-edge communication technologies.
- Qualifications: Strong experience with Cisco Unified Communications and troubleshooting skills required.
The predicted salary is between 45000 - 60000 £ per year.
Contract: Unified Comms (UC) Voice Engineer
Location: Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
Duration: Initial 12 months extendable
Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548
Overview
We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment. This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.
Key Responsibilities
- Provide Level 3 operational support for enterprise voice and collaboration platforms.
- Manage and resolve complex incidents, problems, and service requests.
- Perform root cause analysis and implement permanent fixes.
- Support L1 and L2 teams with technical escalations.
- Participate in change management activities and production deployments.
- Work closely with project teams during implementation and transition phases.
- Produce and maintain technical and operational documentation.
- Track and manage work through ServiceNow.
- Support vendor management and governance activities.
- Communicate effectively with business stakeholders during incidents and project delivery.
Essential Skills & Experience
- Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond.
- Expertise with:
- Cisco IP Telephony
- Cisco Jabber and Jabber Mobile
- SIP, H.323 and ISDN protocols
- Session management and call routing
- Cisco UCCX
- Cisco Prime Assurance and Provisioning
- Experience supporting enterprise-scale voice and data environments.
- Strong troubleshooting and diagnostic skills within complex voice infrastructures.
- Experience working within ITIL-based operational environments.
Desirable Skills
- Avaya Aura Communication Manager 8.x+
- Avaya Media Gateways (G700, G350, G450)
- Avaya System Manager and Session Manager
- Avaya One-X Communicator
- Avaya Meeting Exchange / Bridgetalk
- IPC Unigy Trading System
- NICE Voice Recording
- ServiceNow administration and workflow experience
You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform.
Unified Communications (UC) Cisco Voice Engineer in Central employer: Networking People (UK) Limited
As a Unified Communications (UC) Cisco Voice Engineer at our Glasgow location, you will join a dynamic global enterprise technology team that values innovation and collaboration. We offer a hybrid work model, competitive daily rates, and a culture that prioritises employee growth through continuous learning and development opportunities. Our commitment to operational excellence and support for major incidents ensures that you will be at the forefront of cutting-edge technology in a supportive environment.
Contact Details:
Networking People (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications (UC) Cisco Voice Engineer in Central
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We think you need these skills to ace Unified Communications (UC) Cisco Voice Engineer in Central
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How to prepare for a job interview at Networking People (UK) Limited
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
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