Contract: IT EUC Support Analyst (Banking)
Start Date: ASAP (once background checks are completed)
Duration: 8 months extendable
Location:
5 days per week (standard working hours are 7:00am-7:00pm) (shifts)
Rate: £290 - £305 a day (Deemed inside IR35 via umbrella)
Reference: 20657 Immediate contract for an experienced VIP Support Analyst to provide a dedicated ('1st, 2nd & 3rd line') IT support to revenue generating teams across all business units excluding the Trade floor. The team serves as a first point of contact for all IT issues and is viewed as a trusted partner by this demanding set of customers.
This role is expected to provide End user BAU support to Traders, Bankers and Wealth Managers, as well as to deliver a variety of projects covering both iOS and Windows endpoints . In addition, some meeting room Technology and AV assistance on site will be required. The primary focus is to provide technical support for break fix and proactive analysis within a high-pressure and demanding environment, in a highly efficient and technically competent way and with the highest standards of customer service.
The estate is a mixture of Windows and iOS end points with core applications including Microsoft Office 365, MS Teams, MS Edge, Cisco VPN Client and Zoom both client and meeting rooms. Exposure to Banking applications including Bloomberg, Factset, MONIS, Reuters is also required. You must have recent experience providing support to a large recognised banking client to be considered for this contract.
Your responsibilities will include:
Level 1 and 2 desktop support of all EUS devices and core/banking applications. Level 1 and 2 support of Corporate iOS and BYOD phones. Level 1 support of meeting rooms and key events. Monthly proactive analysis of device estate using Riverbed. Delivery of Projects in a timely fashion to the highest standards. Provide customers with training and advice on devices and best practice. Provide customers with training and advice on Windows custom configurations and features. Provide feedback on potential issues or concerns to mitigate future risks.
Ensuring customer satisfaction at the point of delivery through good product knowledge and outstanding customer service. Full adherence to documented processes to ensure consistent delivery. Key Qualifications and Requirements: Ability to provide outstanding customer service and support. Knowledge of Service Now for managing Service Requests and Incidents. Knowledge of Microsoft Intune. Knowledge of Microsoft products including M365, OneDrive, Exchange Online and best practice configurations.
Knowledge of Connectivity for End User devices (both mobile and thin/fat clients). Ability to prioritize and manage time effectively to meet deadlines. Ability to troubleshoot Windows 11, iOS (Macbook) and mobile phone endpoints. Ability to work independently, while engaging and supporting the overall team. Minimum 3 years of experience in customer service/support, client services, production support or technical support role. There may be requirement to travel to other sites within the clients global estate occasionally. Networking People (UK) is acting as an Employment Business in relation to this vacancy.
IT Trade Floor Support Engineer employer: Networking People Limited
As a Data Centre Lab Manager in West Yorkshire, you will join a dynamic and supportive work environment that prioritises both technical excellence and team collaboration. The company offers competitive day rates, opportunities for professional growth, and a culture that values hands-on leadership and innovation in infrastructure management. With a focus on employee development and a commitment to maintaining high operational standards, this role provides a meaningful opportunity to make a significant impact within a specialist team.
