At a Glance
- Tasks: Resolve complex platform and hardware incidents while managing firmware lifecycle and server configurations.
- Company: Join a high-performing enterprise infrastructure team in Glasgow with a hybrid work model.
- Benefits: Competitive day rate, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and operational excellence.
- Why this job: Make a real impact on critical platforms and enhance your Linux and server skills.
- Qualifications: Deep Linux expertise and experience with server hardware and firmware management.
We are seeking a Senior Platform Reliability Engineer with deep Linux systems expertise and strong exposure to server hardware, firmware, and low-level infrastructure operations. This role sits within a high-performing enterprise infrastructure team responsible for maintaining and improving the reliability of critical platforms at scale. The position is heavily focused on resolving complex platform and hardware-related incidents, particularly those escalated from L3 support, with an emphasis on firmware lifecycle management, disk encryption, logging, and server configuration (BIOS-level controls) across multi-vendor environments. This is a hands-off hardware role, requiring strong remote troubleshooting capabilities, excellent communication skills, and the ability to work closely with internal teams and external vendors to drive issues through to resolution.
Key Responsibilities
- Own and manage end-to-end incident resolution for platform and hardware-related issues, including triage, mitigation, escalation, and post-incident review.
- Diagnose and troubleshoot Linux OS-level issues arising from hardware faults, firmware changes, or configuration inconsistencies.
- Manage and support firmware lifecycle processes, including upgrades, validation, and issue remediation.
- Work with disk encryption technologies and logging frameworks, ensuring system integrity and auditability.
- Maintain and troubleshoot server configuration settings, including BIOS-level parameters across multiple hardware vendors (strong Dell focus).
- Utilize out-of-band management tools (e.g., iDRAC, iLO, RACADM, Redfish APIs) for remote diagnostics and recovery.
- Analyse vendor logs, support bundles, and telemetry data to identify root causes and remediation paths.
- Engage directly with hardware vendors and engineering teams, managing escalations and driving timely resolutions.
- Contribute to continuous improvement initiatives, reducing incident recurrence and operational toil.
- Produce and maintain high-quality documentation, including runbooks, troubleshooting guides, and knowledge base articles.
- Participate in post-incident reviews (RCA) and support improvements in reliability metrics (MTTR, MTTD, SLOs).
Essential Skills & Experience
- Strong Linux administration and troubleshooting expertise, including process and service management, system logs and diagnostics, networking fundamentals, and package and configuration management.
- Solid understanding of server hardware and infrastructure, including disks, RAID/HBA controllers, NICs and firmware interactions, and hardware failure modes and OS-level symptoms.
- Proven experience with firmware management and upgrades, disk encryption and secure configurations, and BIOS/server configuration management.
- Hands-on experience with remote management and lights-out technologies, such as iDRAC, iLO, RACADM, Redfish or similar APIs.
- Strong track record of incident ownership, including triage and mitigation, cross-team coordination, stakeholder communication, and driving issues through to resolution.
- Experience working with vendor diagnostics, logs, and support bundles, as well as vendor escalation processes and engineering engagement.
- Excellent communication skills (written and verbal), with the ability to clearly articulate technical issues to both technical and non-technical stakeholders.
- Strong documentation skills, including creation of runbooks, procedures, and RCA reports.
Desirable Skills
- Scripting and automation experience (e.g., Python, Bash, Ansible).
- Familiarity with configuration management and automation frameworks.
- Exposure to virtualisation and containerisation technologies (VMware, KVM, Docker, Kubernetes).
- Experience with monitoring, observability, and alerting systems, including log analysis and alert tuning.
- Understanding of SRE principles and metrics, including SLOs, SLIs, error budgets, MTTR/MTTD.
Key Attributes
- Methodical and detail-oriented approach to troubleshooting.
- Strong sense of ownership and accountability.
- Comfortable working in high-pressure, incident-driven environments.
- Collaborative mindset with the ability to work across global teams and vendors.
- Proactive approach to continuous improvement and operational excellence.
Locations
SRE (Linux, Firmware & Server Infrastructure) in Glasgow, Scotland employer: Networking People Limited
As a Senior Platform Reliability Engineer at our Glasgow location, you will join a dynamic and high-performing enterprise infrastructure team dedicated to maintaining the reliability of critical platforms. We pride ourselves on fostering a collaborative work culture that encourages continuous improvement and professional growth, offering opportunities to engage with cutting-edge technologies and work closely with both internal teams and external vendors. With a hybrid working model, competitive day rates, and a focus on employee well-being, we provide an environment where your expertise in Linux and server infrastructure can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land SRE (Linux, Firmware & Server Infrastructure) in Glasgow, Scotland
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Linux skills and be ready to troubleshoot on the spot. Practising common scenarios can really help you shine when it counts.
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key, especially when dealing with complex issues. Be ready to explain your thought process clearly and concisely during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace SRE (Linux, Firmware & Server Infrastructure) in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SRE role. Highlight your Linux expertise, server hardware knowledge, and any relevant incident management experience. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about platform reliability engineering and how your background makes you a great fit for our team. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and ownership of incidents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Networking People Limited
✨Know Your Linux Inside Out
Make sure you brush up on your Linux administration skills. Be prepared to discuss troubleshooting techniques, system logs, and diagnostics. They’ll likely want to hear about your hands-on experience with Linux OS-level issues, so have some examples ready.
✨Familiarise Yourself with Hardware and Firmware
Since this role involves server hardware and firmware management, it’s crucial to understand the hardware components and their interactions. Review common failure modes and be ready to explain how you’ve handled firmware upgrades or configurations in the past.
✨Show Off Your Communication Skills
This position requires excellent communication, especially when dealing with both technical and non-technical stakeholders. Practice articulating complex technical issues clearly and concisely. Think of examples where you successfully communicated during incident resolution.
✨Prepare for Incident Management Scenarios
Expect questions around incident ownership and resolution processes. Be ready to discuss your approach to triage, mitigation, and post-incident reviews. Highlight any experiences where you drove issues through to resolution, especially in high-pressure situations.
