At a Glance
- Tasks: Lead service resilience and engineering for a large-scale End User Computing environment.
- Company: Join a dynamic team focused on operational excellence and innovative technology solutions.
- Benefits: Competitive rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborate with global teams and enhance your career in a supportive culture.
- Why this job: Make a real impact by driving service improvements in a fast-paced tech environment.
- Qualifications: 5+ years in IT leadership with strong problem management and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Contract: EUC Service Resilience & Engineering Lead
Start Date: July 2026
Duration: 6 months
Location: Hybrid - 2 days a week on site in London
Rate: Negotiable - Deemed outside IR35
Overview
We are seeking an experienced technology leader to drive service resilience, operational excellence, and problem management across a large-scale End User Computing (EUC) environment. This role will lead a specialist engineering capability focused on proactive issue detection, root cause analysis, service improvement, and operational stability. Working closely with engineering, operations, service management, and transformation teams, you will ensure that technology services remain resilient throughout periods of significant business and technical change.
Key Responsibilities
- Lead the identification and management of recurring service issues across a complex EUC estate.
- Drive proactive problem detection through monitoring, telemetry, analytics, and operational tooling.
- Coordinate investigations into major incidents and recurring service disruptions, ensuring timely escalation from incident to problem management.
- Lead and oversee Root Cause Analysis (RCA) activities, driving effective remediation and permanent fixes.
- Manage specialist engineering resources to ensure appropriate technical coverage, capacity planning, and support for operational priorities.
- Produce regular service stability and resilience reporting to support prioritisation and decision-making.
- Represent the service resilience function during major incidents, service reviews, and governance forums.
- Collaborate with infrastructure, network, identity, collaboration, and EUC teams to improve overall service reliability.
- Work with internal stakeholders, suppliers, and third-party partners to accelerate issue resolution and service improvement initiatives.
Essential Skills & Experience
- Minimum 5 years' experience in a leadership or management role within Enterprise IT Operations, Engineering, or EUC environments.
- Proven experience leading complex cross-functional Root Cause Analysis and problem management activities.
- Experience managing third-party vendors and suppliers to support issue remediation and service improvement.
- Strong understanding of Major Incident Management processes within large enterprise environments.
- Experience supporting large-scale EUC transformation, migration, or modernisation programmes.
- Architectural-level understanding of EUC technologies and supporting infrastructure components.
- Broad technical knowledge spanning End User Computing, Identity & Access Management, Networking, Collaboration, and Infrastructure services.
- Experience operating within regulated environments with strong governance, audit, risk, and change control requirements.
- Demonstrated success working within global organisations across multiple regions and time zones.
- Excellent communication and stakeholder management skills with the ability to engage both technical and non-technical audiences.
Technical Skills
- Problem and Incident Management, including telemetry-led issue detection, trend analysis, ticket analysis, and knowledge management.
- Root Cause Analysis methodologies and tooling, with experience driving issues through to remediation and release deployment.
- Observability and monitoring platforms, including Digital Employee Experience (DEX) and endpoint monitoring solutions.
- Microsoft 365 administration, reporting, and service health monitoring.
- Endpoint and EUC monitoring technologies.
- Enterprise ITSM platforms and escalation management processes.
- Service reporting, operational analytics, and performance trend analysis.
- Change, release, and service transition processes within enterprise environments.
- Experience working in large enterprise environments.
Desirable
- Experience delivering global End User Computing transformation programmes.
- Knowledge of Digital Employee Experience (DEX) platforms such as Nexthink or similar technologies.
EUC Service Resilience & Engineering Lead in City of London employer: Networking People Limited
As a leading technology employer in London, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our team members thrive in their careers. Our hybrid working model promotes a healthy work-life balance, while our commitment to service resilience and operational excellence makes this an exciting and rewarding environment for those looking to make a meaningful impact in the EUC space.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Service Resilience & Engineering Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in EUC or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience in service resilience and problem management. This will help you stand out during interviews and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around your leadership experience and technical knowledge. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace EUC Service Resilience & Engineering Lead in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of EUC Service Resilience & Engineering Lead. Highlight your experience in managing complex IT operations and problem management, as well as any relevant projects you've led that align with our needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven service resilience and operational excellence in previous positions.
Showcase Your Technical Skills:We want to see your technical prowess! Be sure to include any relevant skills related to EUC technologies, incident management, and root cause analysis. Mention any tools or platforms you’ve used that are relevant to the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Networking People Limited
✨Know Your EUC Inside Out
Make sure you brush up on your knowledge of End User Computing technologies and the specific tools mentioned in the job description. Familiarise yourself with Microsoft 365 administration, monitoring platforms, and any relevant observability tools. This will show that you're not just a leader but also technically savvy.
✨Prepare for Root Cause Analysis Questions
Since this role heavily involves problem management and Root Cause Analysis, be ready to discuss your past experiences in detail. Think of specific examples where you led RCA activities, how you approached complex issues, and what the outcomes were. This will demonstrate your hands-on experience and leadership capabilities.
✨Showcase Your Stakeholder Management Skills
Communication is key in this role, so prepare to talk about how you've engaged with both technical and non-technical audiences. Have examples ready that highlight your ability to manage relationships with third-party vendors and internal stakeholders, especially during major incidents or service reviews.
✨Demonstrate Your Proactive Approach
This position requires a proactive mindset towards service resilience. Be prepared to discuss how you've implemented monitoring and telemetry solutions in the past to detect issues before they escalate. Highlight any initiatives you've led that improved service reliability and operational stability.
