Senior Account Manager in Newport, Wales

Senior Account Manager – Southwest of England

Established over 10 years ago, our client is a market-leading legal services & technology provider, growing rapidly across the UK. They are a multi-award-winning organisation, working with a range of law firms & solicitors to streamline and boost efficiency across a range of processes.

Following a period of high-growth, they are now looking for a Senior Account Manager to join their team. This is a key role for building & maintaining client relationships as well as driving revenue through upselling & cross-selling.

This organisation has a first-class product offering and hold product development to a high standard within the business; they have recently acquired another organisation help elevate their services & offering even further.

This is a hybrid role for candidates based in the Southwest of England.

Responsibilities

• Build & maintain long-term relationships with a range of new and existing clients (through email, telephone, online meetings and in-person meetings)
• Act as main point of contact for full product portfolio
• Manage client onboarding & training as well as long-term product support
• Regularly work with clients to ensure they’re getting as much out of the software as possible
• Identify areas for upselling & cross-selling
• Effective CRM system management
• Collaborate with wider internal teams where necessary

The Successful Candidate

• 4+ years B2B account management experience; candidates with a variety of different backgrounds will be considered
• Experience selling into / managing solicitor or conveyancing firm accounts
• A law degree / law-related degree would be a plus
• Based in the Southwest of England

Senior Account Manager Package

• Basic salary: up to £50,000
• OTE: +£24,000
• Car allowance
• Private medical cover
• Access to EAP
• Pension options
• 25 days annual leave plus bank holidays