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For Companies At a Glance
- Tasks: Manage customer accounts, build relationships, and drive retention in a fast-paced environment.
- Company: Fast-growing global leader in marketing automation with a focus on customer success.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a tangible impact while working with diverse clients and innovative MarTech solutions.
- Qualifications: 3+ years in customer success, ideally in software or MarTech.
- Other info: Join a dynamic team and shape the future of customer success.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a fast-growing global leader in marketing automation, empowering more than 40,000 businesses worldwide with best-in-class MarTech solutions. Following another strong year of growth, they are continuing to scale their Customer Success function and are seeking top talent to help shape the next phase of their journey.
They are now looking for a Senior Customer Success Manager to take ownership of a portfolio of established UK accounts. In this high-impact role, you will be at the heart of the customer lifecycle - leading seamless onboarding experiences, building long-term strategic relationships, identifying upsell and cross-sell opportunities, and driving retention across a diverse client base. This is an excellent opportunity for a commercially minded CSM who thrives in a fast-paced, growth-oriented environment and wants to make a tangible impact. This is a remote opportunity, with monthly meetings in their London-based office.
Responsibilities- Manage an existing portfolio of customers, building long-term relationships with each account & acting as a trusted advisor to the account
- Own the renewals process & upsell opportunities
- Maintain a strong understanding of each customer’s strategic goals, ensuring they are getting as much out of the platform as possible
- Providing initial training plus longer-term training when required
- Escalate technical issues where required
- Regularly monitor the health of each account, proactively identifying & addressing any potential issues ahead of renewals
- 3+ years customer success experience in the software space
- MarTech background is ideal but candidates from related sectors are also encouraged to apply
Senior Customer Success Manager in England employer: Network Talent
Contact Detail:
Network Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company you're eyeing. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s MarTech solutions and think about how your experience aligns with their goals. We want to see you shine as the perfect fit for their team.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven customer success in previous roles. We love hearing about your wins and how you can replicate that success for them.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you top of mind. It shows your enthusiasm and professionalism, which is exactly what we want to see in a Senior Customer Success Manager.
We think you need these skills to ace Senior Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in managing customer portfolios and building long-term relationships, especially in the MarTech space.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven customer success and retention in previous positions, and don’t forget to mention your understanding of customer goals.
Showcase Your Skills: In your application, emphasise your skills in onboarding, upselling, and account management. We want to see how you can make a tangible impact on our customers' success and drive growth.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Network Talent
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and customer lifetime value. Being able to discuss these metrics will show that you understand the importance of measuring success in a customer-centric role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built long-term relationships with clients in your previous roles. Highlight specific instances where you acted as a trusted advisor and how that positively impacted customer retention and satisfaction.
✨Understand Their MarTech Solutions
Familiarise yourself with the company's MarTech solutions and how they empower businesses. This knowledge will help you articulate how you can leverage their platform to meet customer needs and drive upsell opportunities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in managing customer accounts and how you would proactively address them to ensure customer success.
