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For Companies At a Glance
- Tasks: Build and maintain strong customer relationships while driving success through data-driven processes.
- Company: Leading HospitalityTech platform with a global presence and diverse clientele.
- Benefits: Competitive salary, bonus, home office budget, shares options, and pension plans.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 4+ years in hotel revenue management and fluency in English or French.
- Other info: Remote role based in the UK with excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
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This range is provided by Network Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Success Manager – ConstructionTech
Be part of a dynamic team at the forefront of construction technology, driving smarter, more efficient project management across the industry. With a focus on cutting-edge solutions, the business is transforming the way complex projects are managed, ensuring smarter and more efficient outcomes.
Operating within a sector experiencing rapid demand for digitalisation, the company offers technology that is crucial in modernising construction processes. By simplifying complexities and empowering teams, they are driving the industry towards greater success and sustainability.
As Customer Success Manager, this role centres on building and maintaining long-term client relationships. With a focus on delivering tailored onboarding and strategic support, the position plays a vital part in ensuring client satisfaction and fostering growth.
This is a hybrid opportunity with 4 days per week in their London office.
Responsibilities
- Deliver seamless onboarding experiences to new clients, ensuring effective adoption of the platform
- Build and maintain strong, long-term relationships with key stakeholders across the southern UK
- Conduct post-sale feedback sessions to identify opportunities for growth
- Proactively identify opportunities to enhance customer value and drive retention
- Collaborate with internal teams to ensure customer needs are met and solutions are effectively implemented
- Act as a trusted advisor, providing ongoing support, insights, and best practices
The Successful Candidate
- 12+ months experience in Customer Success Manager role
- Background in SaaS sales is preferable
- A connection to the construction or property industry would be a plus
- Commutable to London office 4 days per week
Customer Success Manager Package
- Travel expenses covered
- Healthcare options
- Pension options
- Company laptop porvided
- 25 days annual leave plus bank holidays
Seniority level
Associate
Employment type
Full-time
Job function
- Sales
- Business Development
- Customer Service
Industries
- Technology
- Information and Media
- Construction
- IT Services and IT Consulting
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Customer Success Manager employer: Network Talent
Contact Detail:
Network Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and how you can help them succeed. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in revenue management makes you the perfect fit for the Customer Success Manager role. Highlight your experience with data-driven processes and customer relationship building.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in hotel revenue management and any relevant B2B skills. We want to see how you can drive success for our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our needs. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. Make sure your application reflects your fluency in English or French, and demonstrate your ability to build relationships through clear and concise language.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Network Talent
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management, especially in the hospitality sector. Understand how to build and maintain strong relationships with clients, as this role is all about driving success through data-driven processes.
✨Showcase Your Revenue Management Experience
Since the ideal candidate has a background in hotel revenue management, be ready to discuss your relevant experience. Prepare specific examples of how you've successfully managed revenue in previous roles and how that can translate into customer success.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you’ve had to advise customers on solutions to meet their needs. Be prepared to share these stories during the interview, highlighting your ability to collaborate with internal teams and act as a main point of contact for clients.
✨Practice Your Language Skills
Fluency in English or French is a must, so if you're bilingual, make sure to showcase that. Practise discussing your experiences in both languages, as it could give you an edge over other candidates and demonstrate your versatility.
