Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and maintain strong customer relationships while driving success through data-driven processes.
- Company: Leading HospitalityTech platform with a global presence and diverse clientele.
- Benefits: Competitive salary, bonus, home office budget, shares options, and pension plans.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 4+ years in hotel revenue management and fluency in English or French.
- Other info: Remote role based in the UK with excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
Overview
Customer Success Manager – HospitalityTech – Remote
Our client is a leading HospitalityTech platform operating in over 75 counties worldwide; with over 2000 clients (including Best Western Hotels, Sage Hospitality Group & Sofitel) currently in place, they are expanding their Customer Success team across Europe.
The Customer Success Manager will be responsible for building & maintaining long-term customer relationships across a portfolio of existing accounts; this role is crucial in strengthening the relationships with the organisations most-strategic customers.
This is a fantastic opportunity for candidates with a background in revenue management to progress into a B2B position and further develop their transitional skills for the role.
This is a remote based opportunity for candidates based in the UK.
This role requires fluency in either English or French.
Responsibilities
- Build & maintain strong customer relationships, driving success through data-driven processes
- Develop & action long-term customer plans to drive customer retention
- Maintain a strong understanding of customer needs, advising on solutions across the platform to help meet these needs
- Collaborate with internal teams to drive overall success within the organisation
- Act as a main point of contact for all customers under the portfolio
The Successful Candidate
- 4+ years hotel revenue management experience is ideal
- Experience working for a large hotel brand / chain would be a plus
- Experience leading a revenue department within a hotel would also be a plus
- Fluency in either English or French
- A second language would also be a plus
- Based in the UK
Customer Success Manager Package
- Basic salary: up to £70,000
- Bonus
- Home working / home office budget provided
- Shares options
- Pension options
- Annual leave options
Seniority level
- Associate
Employment type
- Full-time
Job function
- Sales, Business Development, and Customer Service
- Industries: Hotels and Motels, Technology, Information and Media, and Hospitality
#J-18808-Ljbffr
Customer Success Manager employer: Network Talent
Contact Detail:
Network Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and how you can help them succeed. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in revenue management makes you the perfect fit for the Customer Success Manager role. Highlight your experience with data-driven processes and customer relationship building.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in hotel revenue management and any relevant B2B skills. We want to see how you can drive success for our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our needs. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. Make sure your application reflects your fluency in English or French, and demonstrate your ability to build relationships through clear and concise language.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Network Talent
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management, especially in the hospitality sector. Understand how to build and maintain strong relationships with clients, as this role is all about driving success through data-driven processes.
✨Showcase Your Revenue Management Experience
Since the ideal candidate has a background in hotel revenue management, be ready to discuss your relevant experience. Prepare specific examples of how you've successfully managed revenue in previous roles and how that can translate into customer success.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you’ve had to advise customers on solutions to meet their needs. Be prepared to share these stories during the interview, highlighting your ability to collaborate with internal teams and act as a main point of contact for clients.
✨Practice Your Language Skills
Fluency in English or French is a must, so if you're bilingual, make sure to showcase that. Practise discussing your experiences in both languages, as it could give you an edge over other candidates and demonstrate your versatility.
