Application Support Technician

This range is provided by Network Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our client is a global MedTech platform that leverages AI to quickly & efficiently assess patients in a range of clinical settings, care homes & hospitals. They have won multiple awards & experienced high levels of growth over recent years and, as such, are looking for an Application Support Technician to join their UK team.

Working closely with a range of clients and internal staff, the Application Support Technician will be responsible for delivering IT support and ongoing maintenance, whilst providing first-class customer service.

This is a fully remote position for candidates based in the UK.

Responsibilities

• Deliver IT support to new & existing customers, both in-person and virtually
• Ensure customer service standards are met with every case
• Work closely with internal teams (Quality Assurance and Development) to resolve service issues
• Provide insight into creation, review and improvements of system documentation and client training
• Assist in testing new versions of the product and provide insight into improvements
• Support internal staff with technical assistance
• Ongoing IT system maintenance & health checks

The Successful Candidate

• 3+ years experience in a role providing technical support to clients would be ideal
• Experience supporting users in the healthcare industry would be a plus
• Experience deploying and managing applications through Apple & Google Play stores is also ideal
• Based in the UK
• 10% annual bonus
• Shares options after probation period completion
• 25 days annual leave plus bank holidays
• Pension options

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology, Customer Service, and Training

Industries

IT Services and IT Consulting, Technology, Information and Media, and Hospitals and Health Care