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For Companies At a Glance
- Tasks: Engage with customers, process orders, and resolve queries in a dynamic team environment.
- Company: Join a global leader in medical technology making a real difference in patients' lives.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Be part of a mission-driven team that values innovation and customer satisfaction.
- Qualifications: Experience in customer service and proficiency in Microsoft Office; Oracle knowledge is a plus.
- Other info: Office-based role located in Runcorn; ideal for those passionate about healthcare technology.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?
About the job
As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues. Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Office based role in Runcorn
Tasks
Essential Functions
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Processing fault finding and the creation of Service Reports
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management as required
- Assisting Customers with general product portfolio queries
Requirements
Required/Preferred Education and Experience
- Experience in working in a customer service environment
- Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
- Languages – fluency in written and spoken English essential
- Excellent communicator, able to operate at all levels within both own and customer’s organisation
In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.
For more information, please do send your cv to graham.fish@networkscientific.co.uk
Customer Service Representative employer: Network Scientific Recruitment
Contact Detail:
Network Scientific Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the medical technology sector, especially the specific devices and services offered by our company. Understanding the products will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer complaints or queries. This will prepare you for real-life situations and show us that you can maintain a calm and professional demeanour under pressure.
✨Tip Number 3
Get comfortable with using Oracle and Microsoft Office applications, as these are essential tools for the role. Consider taking online tutorials or courses to boost your confidence and proficiency before applying.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying and interviewing.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and any familiarity with medical technology.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Emphasise your communication skills, ability to handle complaints, and any experience with order processing or using systems like Oracle.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've met customer needs in previous roles and how you can contribute to their customer satisfaction targets.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Network Scientific Recruitment
✨Research the Company
Before your interview, take some time to learn about the company and its products. Understanding their medical technology and how it impacts patients will show your genuine interest and help you answer questions more effectively.
✨Demonstrate Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've successfully handled customer interactions in the past.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios, such as complaints or order issues. Think of examples from your previous experience where you resolved similar situations and be ready to share them.
✨Showcase Your Teamwork Abilities
This role requires collaboration with various teams. Be ready to discuss how you have worked effectively within a team in the past, highlighting your ability to support colleagues and contribute to a positive work environment.
