At a Glance
- Tasks: Assist customers with life-saving medical devices and ensure their needs are met.
- Company: Join a global leader in respiratory and resuscitation technology.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Office-based role in Runcorn with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in people's lives through innovative medical technology.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?
About the Company
Our client is a global market leader within respiratory and resuscitation based problems. They are currently undertaking a recruitment drive for a new Customer Service Specialist.
About the job
As a Customer Support Specialist, you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues. This is an office-based role in Runcorn.
Essential Functions
- Assist customer service sites and offices and liaise with all business functions.
- Ensuring that customer requirements and needs are met within company response times.
- Day-to-day operation of Customer Experience Department.
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions.
- Processing fault finding and the creation of Service Reports.
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers.
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management as required.
- Assisting Customers with general product portfolio queries.
Requirements
Required/Preferred Education and Experience
- Experience in working in a customer service environment.
- Languages – fluency in written and spoken English essential.
- Excellent communicator, able to operate at all levels within both own and customer’s organisation.
- Medical Device experience is preferred but not essential.
- Any experience with ISO 9001 or 13485 medical device quality system would be preferred.
In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.
For more information or to apply, please contact Graham Fish.
Customer Service Specialist – Medical Devices in Runcorn employer: Network Scientific Ltd.
Network Scientific Ltd. is an exceptional employer, offering a dynamic work environment near Preston where innovation meets compliance in the field of radiopharmaceuticals. With a strong emphasis on employee development and a commitment to maintaining high GMP/ISO standards, you will have access to comprehensive training and growth opportunities that empower you to excel in your career. Join a team that values collaboration and integrity, making a meaningful impact in the healthcare sector while enjoying a competitive salary and supportive workplace culture.
