At a Glance
- Tasks: Monitor network systems, detect faults, and ensure smooth operations.
- Company: Join Network Rail, where connections matter and diversity is celebrated.
- Benefits: Generous leave, pension scheme, travel discounts, and flexible working options.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Be part of a team that impacts millions while developing your skills.
- Qualifications: Basic understanding of telecommunications and strong customer service skills required.
The predicted salary is between 38141 - 46617 £ per year.
Who We Are
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country.
When you join us, you're not just part of a team - you're part of something that matters to millions.
We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments.
We value flexibility and understand the importance of a healthy work-life balance.
As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
You can visit Evenbreaks Career Hive for advice on accessibility support.
Some Of Our Great Benefits
We offer excellent benefits, including
- Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
- Defined benefit pension scheme.
- 75% subsidy on rail and underground season tickets.
- Up to 75% off leisure travel for you and your family (subject to terms and conditions)
- Interest-free travel loan for train and car park season tickets.
- Discounts at stations with your Network Rail pass.
- Flexible/hybrid working arrangements.
- Volunteer leave to make a positive impact.
- Healthcare Scheme, Gym Pass discounts, Cycle to work plus more.
- We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments
Plus more.
- Vacancy Details
- Vacancy Type: Permanent
Working Hours: This role is shift based. You will work 18, 12-hour shifts over a 6-week cycle which is currently favoured by existing team members.
Band & Salary: Band 6 £26,000 + 15% shift allowance.
About The Role
This role involves monitoring network systems to detect faults and alarms, carrying out initial investigations, and escalating more complex issues where necessary.
It includes managing and updating fault records, ensuring incidents are resolved within agreed timeframes, and coordinating with various teams to drive resolutions.
The position also requires producing reports, supporting ongoing projects with technical tasks, and ensuring smooth shift handovers.
Additionally, it serves as the first point of contact for customer queries, providing timely updates and maintaining a strong focus on customer service and operational priorities.
What will you be doing?
- Perform Tier 1 network surveillance to identify alarms/ issues on the remote management terminals (i. e.
Netcool, SCADA, FTN Transmission, GSM-R Radio and GSM-R Core Switching Element Managers) with a view to investigating or escalating to Tier 2 for in-depth technical analysis.
- Receive and record customer fault details in the fault management database, tasking these to the appropriate function and also recording the action taken and any resolutions achieved.
- Drive Trouble/Problem tickets through to resolution in accordance with agreed targets and related priorities driving committed engagement and commitments with all involved resolver groups and customers, utilising proactive internal and external resolution escalation as required.
- Construct/write fault reports to facilitate a strong focus on Trouble Ticket resolution.
- Compile handover reports to enable the smooth transition of operational issues/concerns/notes from one shift team to the next.
- Perform tasks in support of ongoing programmes. These may include providing technical information, test calls and related tasks.
- First point of contact for all telephone and email queries, making sure that these queries are directed to the relevant team/person.
- Provide prompt and timely response and updates to customer queries and fault reports, demonstrating strong awareness of their business needs/requirements and priorities.
Essential
- Your experience and skills
- Basic understanding of fibre/copper transmission and digital radio telecommunications systems.
- Fully conversant with operating computer-based applications.
- Minimum of GCSE/ 'O' levels including English, Mathematics and Science.
- Experience of working in a high-pressured environment
- Willing to work shifts (roster includes nights and weekends).
- Excellent customer facing skills.
- Preferred
- Experience of working on a telecommunication network.
- Experience of shift working
At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support our Everybody Matters strategy, led by our central Diversity & Inclusion team.
In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment.
For more information on D&I at Network Rail,
Do you consider yourself to have a protected characteristic?
If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist - mark. powell4@networkrail. co. uk
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Network Management Technician in Stoke-on-Trent employer: NETWORK RAIL
Network Rail is an excellent employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong focus on employee development, you will have access to numerous growth opportunities while contributing to vital infrastructure projects in the UK. The supportive culture and commitment to maintaining accurate data ensure that your role as a Data & SharePoint Support Specialist is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Network Management Technician in Stoke-on-Trent
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like NETWORK RAIL and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like NETWORK RAIL.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Network Management Technician in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at NETWORK RAIL.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at NETWORK RAIL.
How to prepare for a job interview at NETWORK RAIL
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
