Station Manager

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Department Name
SC Property Operations/National Stations/Euston (752309) G5

Location
London, GB
Department Name
SC Property Operations/National Stations/Euston (752309) G5
About Network Rail
We’re looking for an industry-leading, customer-focused Station Manager to join Team Euston !
This role sits within the West Coast South route of our North West and Central region and is accountable for Euston Station, where you’ll be based five days a week.
Euston is at the forefront of industry collaboration, having recently launched Team Euston — a partnership with our industry colleagues to deliver exceptional customer experiences and seamless station operations. With ongoing improvements, future redevelopment, and the arrival of High-Speed services, Euston is entering an exciting period of transformation.
At Network Rail, diversity means recognising and valuing the unique contributions each individual brings. Inclusion means creating safe, welcoming workplaces where people can thrive and fresh ideas flourish.
Brief Description
As Station Manager, you’ll lead all aspects of the station’s operation — from safety and compliance to contractual agreements, finances, and revenue generation. You’ll act as the ambassador for passengers within Network Rail, guiding the team to deliver outstanding customer experiences in close collaboration with Train Operating Companies and station stakeholders.
Reporting to the Head of Stations and Passenger Experience, you’ll ensure the smooth, safe, and secure day-to-day running of Euston, while driving forward exceptional service and continuous improvement.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.
For further information including residency eligibility, please contact your recruiter for more details.
About The Role (External)
What We’re Looking For

• Energy and motivation: Enthusiastic leaders who rise to every challenge.
• Customer focus: A genuine passion for delivering excellence and making a difference for passengers.
• Adaptability: Thrives in a fast-paced, ever-changing environment.
• Team spirit: A collaborator who fosters positivity and partnership across the station community.

Key Responsibilities
As Station Manager, you’ll:

• Put passengers first — ensuring they have the best possible experience at Euston.
• Support and develop your people — building a confident, capable, and customer-focused team.
• Build collaborative partnerships with stakeholders — including train operators, retailers, local authorities, and the wider business community — to drive improvements and deliver outstanding service.
• Lead the station’s finances — ensuring efficient, value-for-money operations that support long-term sustainability.
• Manage risk effectively — ensuring the safety of people, assets, and partners through a well-run, resilient operation.

The Role in Action

• Develop and deliver the station safety, security, and incident response plans in line with regulatory requirements.
• Monitor and audit station activities to identify risks and implement effective controls.
• Meet budgetary targets while protecting company assets and reputation, managing OPEX budgets and expenditure with train operating companies.
• Coordinate with local stakeholders and construction projects to maintain safe and effective operations.
• Ensure compliance with all industry standards, including the national railway security programme, national operating procedures, and the Rule Book.
• Engage with senior stakeholders — from government officials to VIPs — while shaping asset management strategies that improve income, enhance retail offerings, and elevate the overall passenger experience.

Essential

• Successful experience in leadership and development of people in a customer focused environment
• Extensive experience in managing teams to deliver excellent customer/passenger service
• Proven track record in developing people and teams, including dealing with Employee Relations issues
• Successful experience of delivering customer service in a complex operational environment
• Able to demonstrate effective interpersonal and communications skills with ability to communicate effectively across varied internal and external stakeholders
• Experience of delivering communications in support of excellent passenger services
• Demonstrable experience in the management of financial systems, budgetary tools and undertaking contract management in a complex commercial environment.
• Thorough knowledge / understanding of station regulatory frameworks
• Comprehensive knowledge of Managed Station operations, processes and procedures
• Proven track record in managing passenger flows in a complex operational environment
• Sound knowledge of corporate governance e.g. procurement rules
• Ability to attain Station Incident Officer (SIO)
• Ability to gain appropriate assessor and verifier competence
• Ability to attain Station Management Competence

How To Apply (External)
Salary: £ 55,596 – £65,966 Band 3C
Closing date : Thursday 4th September – Late applications will not be accepted.
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you\’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits – To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

• Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Rail Transportation

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