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For Companies At a Glance
- Tasks: Monitor and control station systems, providing updates and safety information to users.
- Company: Network Rail - a leader in transport safety and efficiency.
- Benefits: Competitive salary, flexible work-life balance, and commitment to diversity.
- Why this job: Make a real difference in keeping passengers safe and informed.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Opportunities for career growth in a dynamic environment.
The predicted salary is between 26459 - 37045 £ per year.
Overview
Station Control Assistant, Kings Cross — Network Rail
Location: London, GB
Department: OA Property Operations/National Stations/Kings Cross (752509) G5
About Network Rail: Join Network Rail – Where People and Connections Matter. We’re dedicated to keeping passengers and freight moving safely and efficiently across the country. We value flexibility and a healthy work-life balance, and are committed to ED&I commitments. We are a Disability Confident Leader and will accommodate needs throughout the recruitment process. If you’re ready to make a real difference, we’d love to hear from you!
Brief Description: To provide comprehensive monitoring and control of the stations’ systems, providing accurate information to all interested parties as appropriate. This role requires valid security vetting clearance; any offer will be conditional on obtaining clearance prior to start date. If you have lived outside the UK in the last 3 years and have been invited to interview, please notify us. For residency eligibility details, contact your recruiter.
About The Role (External)
Key Accountabilities:
- Provide regular updates on train and station services to all station users using the information systems available.
- Update station staff and Train Operating Companies (TOCs) on potential service disruption.
- Provide public safety and security information to all station users on a regular basis.
- Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.
- Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.
- Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.
- Assist the station team and perform other duties in light of operational requirements.
- Fulfil allocated duties as prescribed within Emergency Plans.
Job Skills, Experience and Qualifications
Essential:
- Command of English language, both written and oral with a clear and concise speaking voice
- Experience of working in a customer facing environment
- Experience of working effectively as part of a team
- Experience of processing and prioritising complex information in a time-pressured environment
Desirable:
- Ability to demonstrate a proactive concern for accuracy and clarity
- Understanding of train operating companies services and UK railway geography
How To Apply (External)
Salary: Band 6 – £26,459
Closing date: 11/11/25. Late applications will not be accepted.
Click apply now to apply. For details on the recruitment process and accessibility support, please contact your recruiter or visit Network Rail resources.
Other Information
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Some roles may require face-to-face Drugs & Alcohol testing, details will be shared with you as part of the formal offer.
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Station Control Assistant, Kings Cross employer: Network Rail
Contact Detail:
Network Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Control Assistant, Kings Cross
✨Tip Number 1
Get to know the company! Research Network Rail and understand their values, especially around safety and customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves providing updates and information to various stakeholders, make sure you can convey complex information clearly and concisely. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and possibly even refer you internally, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Network Rail and ready to contribute to keeping passengers moving safely.
We think you need these skills to ace Station Control Assistant, Kings Cross
Some tips for your application 🫡
Be Clear and Concise: When you're writing your application, make sure to keep it clear and to the point. We want to see your skills and experience shine through without any fluff. Use straightforward language that reflects your understanding of the role.
Show Your Customer Service Skills: Since this role is all about interacting with station users, highlight any customer-facing experience you have. We love to see examples of how you've handled tricky situations or provided excellent service in the past.
Tailor Your Application: Make sure to tailor your application to the specific job description. We’re looking for candidates who understand the key accountabilities and can demonstrate relevant experience. Don’t just send a generic application; show us why you’re the perfect fit for the Station Control Assistant role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the recruitment process there!
How to prepare for a job interview at Network Rail
✨Know Your Stuff
Familiarise yourself with Network Rail's operations and the specific responsibilities of a Station Control Assistant. Understand the key accountabilities listed in the job description, such as monitoring train services and liaising with Train Operating Companies. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences where you've successfully handled complex information or worked under pressure. Practising these scenarios will help you articulate your skills clearly during the interview.
✨Show Your Communication Skills
Since this role requires clear communication, be ready to demonstrate your command of the English language. During the interview, speak clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you value effective communication, which is crucial for the position.
✨Be Proactive and Positive
Exhibit a proactive attitude by discussing how you would handle potential service disruptions or equipment faults. Highlight your concern for accuracy and clarity, and share any relevant experiences that showcase your problem-solving skills. A positive mindset can make a great impression on your interviewers!