Shift Station Manager, London Euston Managed Station

Department Name: SC Property Operations/National Stations/Euston (752309) G5

Location: London, GB

About Network Rail: Join Network Rail - Where People and Connections Matter. At Network Rail, we are dedicated to keeping passengers and freight moving safely and efficiently across the country. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We are committed to a diverse, inclusive workplace and ED&I commitments. We value flexibility and aim to support a healthy work-life balance. Disability Confident Leader: we will accommodate needs throughout the recruitment process. If you’re ready to make a real difference, we’d love to hear from you.

Brief Description: Manage the day-to-day performance of the Station team within set resources and budgets, delivering excellent customer service and maintaining a safe, secure and quality station environment for all stakeholders including TOCs, tenants, passengers, station users and retailers. This role requires valid security vetting clearance; any offer is conditional on obtaining clearance prior to start date. If you have lived outside the UK in the last 3 years and have been invited to interview, please notify us. For residency eligibility details, contact your recruiter.

Key Accountabilities:

• Manage and lead the direction of the station team in delivering a safe station environment, compliant with operational and safety standards, to provide excellent customer service.
• Act as a role model and mentor, progressing development plans through continual monitoring and review to enhance team performance.
• Implement and lead station emergency and evacuation plans as required and manage security of identified risk areas, ensuring inspections are completed and recorded.
• Manage and direct resources in response to all accidents and incidents affecting the station environment.
• Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOCs and retail outlets.
• Liaise with internal and external stakeholders and customers including route teams, TOCs and FOCs to develop and maintain effective relationships to increase overall customer satisfaction at the station.
• Manage employee rosters and resources on a day-to-day and long-term basis, delivering resource contingency plans within budget and procurement rules.
• Manage the programme delivery for station checks including contractor compliance and train despatch; implement the National Railway Security Programme and Station Security Plan to meet legislative requirements and maintain relevant records and plans to prevent criminal activity and improve safety.
• Conduct required risk assessments mandated by legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.
• Implement and comply with relevant industry and company standards and procedures including health, safety and environmental policies. Manage and deliver competency assessment processes. Comply with Network Rail requirements.
• Carry out non-technical checks of works in progress, ensure Landlord’s Approval Conditions are adhered to, and report and manage non-compliances effectively.

Job Skills, Experience and Qualifications:

• Essential:

• Ability to lead, manage and develop people
• Ability to attain rules and regulations level 2 competency
• Ability to gain appropriate assessor competence
• Ability to gain Station Incident Officer
• Ability to gain safety management qualification IOSH/NEBOSH
• Decision making skills and assertiveness
• Understanding of customer needs and requirements
• Organising and planning skills
• Previous safety management experience
• Ability to attain Person Responsible for Fire Safety
• First Aid at Work

• Understanding financial systems and budgets
• Commercial awareness
• IT skills for report writing and corporate information management packages
• General understanding of business improvement processes
• Understanding of railway industry structure and responsibilities
• Ability to engage in employee relations issues
• Previous customer service experience
• Experience in accident investigation

Salary: Band 4C - £43,588

Closing date: 09/02/26. Late applications will not be accepted.

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All offers of employment are conditional upon satisfactory completion of pre-employment checks. Some roles may require face-to-face Drugs & Alcohol testing; further details will be shared with you as part of your formal offer.