Who We Are
Vacancy Details
Duration: Permanent
Salary: Band 6 (£27,820 - £30,940)
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit Evenbreaks Career Hive for advice on accessibility support.
Some Of Our Great Benefits
- Flexible/hybrid working arrangements considered.
- Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
- Discounts at stations with your Network Rail pass.
- Defined benefit pension scheme
- 75% subsidy on train tickets.
- Interest‑free travel loan for train and car park season tickets.
- Volunteer leave to make a positive impact.
Plus more....
About The Role
What does the average day look like?
Your day will be varied, busy and very people focused. You'll be:
- Handling a high volume of phone calls and emails and dealing with multiple queries at once
- Booking and managing appointments for clinical colleagues
- Welcoming colleagues to the clinic and supporting them with paperwork
- Keeping the clinic stocked, organised and ready for appointments
- Acting as a chaperone when needed
- Updating and maintaining records, scanning documents and tracking medical evidence requests
- Helping with occasional difficult or frustrated visitors, using empathy and good conflict‑resolution skills
- Working with the lead Medical Co‑ordinator and wider OH team to keep everything running smoothly
If you enjoy structure, helping people and keeping things moving in a fast‑paced environment, this role offers plenty of variety and impact.
A Little Bit About The Team...
We've launched a new in‑house service across 22 centres nationwide, and we're building a service that truly supports the health, safety and wellbeing of our 46,000 colleagues.
As a Medical Co‑ordinator, you'll be the first point of contact for colleagues arriving at the clinic. You'll manage a busy diary, handle a large number of calls and emails, and help keep the centre running smoothly each day. You'll be part of a network of 22 Medical Co‑ordinators across the country, supported by a wider team and contractors.
This role is fully on‑site, because of the face‑to‑face nature of the work, we're not able to offer flexible or hybrid working.
Next Steps
CV shortlisting will take place after the advert closes, with interviews planned from the week commencing 19th October subject to business needs. Early applications are encouraged, as we may close the advert early due to high application volumes.
We encourage you to review our Safety Vision, as safety is an important part of the culture at Network Rail.
All external offers of employment are conditional upon satisfactory completion of pre-employment checks.
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Your experience and skills
Who are we looking for?
We're looking for someone who is friendly, organised and confident managing multiple tasks at once. You'll enjoy working with people, staying calm under pressure and solving problems as they arise. If you like being the person who keeps everything on track and provides a great experience for colleagues, you'll be a strong fit.
A background in customer service, call handling, diary management or admin support will really help you in this role.
Essential Criteria
- ¿ Strong diary management skills
- ¿ Experience prioritising busy workloads and meeting deadlines
- ¿ Clear and confident communication skills
- ¿ High attention to detail
- ¿ Experience working well as part of a wider team, including virtual colleagues
- ¿ Good general IT skills
- ¿ Understanding of confidentiality and GDPR
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