Performance Improvement Co-ordinator

Overview

The role of Performance Improvement Coordinator is a permanent position within the Network Rail High Speed (NRHS) Operations Team, reporting into the Route Performance Analysis Manager. The successful candidate will be responsible for coordinating NRHS performance improvement activities that help NRHS facilitate punctual train services for rail passengers across the HS1 Network.

Responsibilities

• Manage updates for all NRHS Performance Improvement Plans to mitigate risks associated with the largest and most frequent NRHS attributed reasons for delay to train services on the HS1 Network.
• Oversee the delivery of each stage within the NRHS Performance Incident Review Process.

Qualifications

• Ability to effectively meet timescales and manage conflicting priorities
• Ability to demonstrate effective communication skills
• Ability to think proactively and innovatively
• Analytical skills and a data driven, solution focused mindset
• Project management skills

Desirable

• Experience working within a role that involves improving performance within the rail industry

About Network Rail High Speed

Network Rail High Speed Ltd. (NRHS) operates and maintains the UK\’s only international high-speed railway (HS1) owned by London St. Pancras Highspeed. The 109km London St. Pancras Highspeed infrastructure comprises track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS operates and maintains three international stations: St Pancras, Stratford and Ebbsfleet International. NRHS is a wholly owned subsidiary of Network Rail Infrastructure Ltd, privately financed under an agreement with London St. Pancras Highspeed, undertaking activities from railway infrastructure maintenance and operations to station facilities management and retail on behalf of our client.

Our vision: For everyone to love High Speed rail. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends, evaluate significant delay incidents incurred on the HS1 Network and determine appropriate learning to embed into incident response practices to reduce future disruption and improve overall train performance. We liaise with colleagues within NRHS and the wider industry to gather feedback that allows accurate attribution of delay-incurring incidents across the HS1 Network. We produce Adverse Weather Plans on a seasonal basis to provide assurance to stakeholders, recording NRHS activities to ensure readiness during extreme weather.

The Role and Location

This is a permanent position. The role is based at One Stratford Place; frequent travel to other office and site locations along the High Speed line is expected.

What We Offer

We follow a structured pay framework; salary range: Band 4B – £35,582 – £42,218 plus inner London allowance £3,270. We offer benefits including: generous annual leave (28 days plus statutory days) with the option to buy/sell days, defined benefit pension, rail and underground season ticket subsidies, discounts on travel, an interest-free travel loan, station discounts, flexible/hybrid working, volunteer leave, healthcare scheme, GymPass discounts, cycle to work, and more. We also support maternity, paternity and adoption leave.

We are committed to diversity and inclusion and to creating an accessible environment. If you require reasonable adjustments to apply or interview, please let us know. We encourage flexible working arrangements where possible and aim to reflect the diverse communities we serve.