At a Glance
- Tasks: Lead and inspire a high-performing team to achieve service excellence and operational efficiency.
- Company: Join Network Rail, where your work impacts millions and fosters community connections.
- Benefits: Enjoy flexible working, generous leave, discounts, and a defined benefit pension scheme.
- Other info: Dynamic environment with opportunities for personal growth and career development.
- Why this job: Make a real difference in the railway industry with cutting-edge technology and a supportive team.
- Qualifications: Strong leadership skills, customer focus, and ITIL qualification preferred.
The predicted salary is between 37800 - 46200 £ per year.
Join Network Rail - Where People and Connections Matter. At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
Some of our great benefits:
- Generous maternity, paternity, and adoption leave to support our employees during significant life moments
- Flexible/hybrid working arrangements considered
- Generous annual leave up to 28 days plus statutory days (role dependant), with the option to buy/sell days
- Discounts at selected stations with your Network Rail pass
- Defined benefit pension scheme
- 75% off leisure train tickets for you and your dependents (subject to T&Cs)
- Interest-free travel loan for train and car park season tickets
- Volunteer leave to make a positive impact
About the role:
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keep a national railway running, to the extensive delivery programmes that are helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!
Lead, inspire and develop a high-performing team, creating a positive and motivating environment that enables individuals to achieve business objectives, service standards and their full potential. Set clear objectives, monitor performance and provide regular coaching, mentoring and constructive feedback to support continuous improvement, career growth and professional development.
Analyse operational and performance data to generate meaningful management information, identify trends and drive improvements in service efficiency, availability and customer satisfaction across Network Rail Information Technology services. Act as a trusted advisor to Digital, Data and Telecoms teams on Service Operations processes, ensuring best practice adoption and serving as the key point of contact for stakeholders, suppliers, projects and support teams.
Build and maintain strong relationships with customers, suppliers and partners, ensuring service delivery meets agreed Service Level Agreements (SLAs) and proactively addressing performance gaps through effective improvement plans. Collaborate across Service Operations and Management teams to align resources, share best practice and ensure effective workforce planning, while maintaining compliance with fatigue management guidelines and mitigating operational risks.
Provide expert guidance, support and escalation management for Service Operations & Management teams and the wider Route Services organisation, acting as a mentor and role model for colleagues. Champion a customer-first culture by developing strong stakeholder relationships, understanding customer needs and ensuring all team members consider the impact of their actions on service users and future business requirements.
Deliver clear and effective communication to key stakeholders and senior leaders, including VIP users, providing timely updates, guidance and resolution to issues impacting service delivery. Promote and embed knowledge management practices across the team, encouraging collaboration and knowledge sharing to improve service quality, first-contact resolution and customer experience.
Support continuous service improvement by identifying opportunities for automation, enhancing self-service capabilities and increasing the effectiveness of customer-facing and Service Desk knowledge resources.
Your experience and skills:
Who are we looking for? Meet the essential criteria/ Apply today to join our team!
- Ability to positively influence across the organisation.
- Excellent communication skills with the ability to work collaboratively within the Service Operations leadership team.
- Strong customer focus with personal drive to improve customer service and satisfaction.
- Highly self-motivated and energetic with a natural talent for enthusing and motivating people to achieve high performance standards.
- Experienced in or able to demonstrate the ability to lead, coach and develop people in an operational environment.
- Familiar with planning and resource modelling techniques and their application in an operational environment.
- Sound knowledge of Operating Systems, Desktop Software and network topologies used within large scale organisations.
- ITIL qualified to Practitioner's or Manager's level.
Team Leader (Service Operations) in Manchester employer: NETWORK RAIL
Network Rail is an excellent employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong focus on employee development, you will have access to numerous growth opportunities while contributing to vital infrastructure projects in the UK. The supportive culture and commitment to maintaining accurate data ensure that your role as a Data & SharePoint Support Specialist is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (Service Operations) in Manchester
✨Connect with Local Logistic Groups
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Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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We think you need these skills to ace Team Leader (Service Operations) in Manchester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at NETWORK RAIL, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at NETWORK RAIL and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into NETWORK RAIL. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at NETWORK RAIL
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at NETWORK RAIL.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to NETWORK RAIL.
