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- Tasks: Provide top-notch IT support and solve customer issues in a dynamic environment.
- Company: Join a leading transportation organisation with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working model, and opportunities for growth.
- Why this job: Make a real difference by ensuring smooth IT operations and helping customers succeed.
- Qualifications: Knowledge of Windows OS, mobile tech, and strong problem-solving skills required.
- Other info: Permanent role with a supportive team and a commitment to excellent service.
The predicted salary is between 25080 - 29260 £ per year.
A leading transportation organization is seeking an IT Support Specialist to deliver first and second-level support for customer incidents and requests in Manchester. The ideal candidate will have comprehensive knowledge of Windows OS, mobile technology, and exceptional problem-solving skills. This is a permanent role with a hybrid working model, offering a salary range of £25,080 to £29,260, based on experience. Join us in ensuring the efficient operation of IT services while committing to excellent customer service.
2nd Line IT Support Analyst - Hybrid & Customer-Focused in Manchester employer: Network Rail
Contact Detail:
Network Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Analyst - Hybrid & Customer-Focused in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and how we handle customer incidents effectively.
✨Tip Number 3
Show off your tech skills! Bring along examples of past projects or issues you've resolved. This will help us demonstrate our comprehensive knowledge of Windows OS and mobile technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in joining the team.
We think you need these skills to ace 2nd Line IT Support Analyst - Hybrid & Customer-Focused in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS and mobile technology. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our customer-focused approach. Keep it friendly and professional!
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, include examples of how you've gone above and beyond for customers in previous roles. We love to see that commitment to helping others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Network Rail
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and mobile technology. Be prepared to discuss specific issues you've resolved in the past, as this will show your problem-solving skills and technical expertise.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical support scenarios. Practice how you would approach common IT issues or customer complaints, demonstrating your logical thinking and troubleshooting process.
✨Research the Company Culture
Familiarise yourself with the transportation organisation's values and mission. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
