Customer Service Assistant, Leeds Managed Station

Overview

Department Name: EJ Property Operations/National Stations/Leeds (752209) G5

Location: Leeds, GB

About Network Rail

Join Network Rail - Where People and Connections Matter. At Network Rail, we are dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you are not just part of a team - you are part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We are committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we will do everything we can to accommodate any needs throughout the recruitment process.

If you are ready to make a real difference, we would love to hear from you!

Brief Description

To provide a customer focused presence within the station on a day to day basis to deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.

Responsibilities

• Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOCs and customers travelling throughout the station.
• Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
• Respond to and record emergencies and incidents involving the general public and industry partners, as required.
• Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
• Actively assist and provide information to customers travelling throughout the station.
• Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
• In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
• Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
• Fulfil allocated duties as prescribed within Emergency Plans.

Job Skills, Experience and Qualifications

Essential

• Command of English language, both written and oral
• Experience of working in a customer facing environment
• Confidence to deal with different types of situations assertively
• Experience of working effectively as part of a team

Desirable

• Educated to GCSE or equivalent in English and maths

How To Apply (External)

Salary: Band 6 – £24,487

Closing date: 02/02/26. - Late applications will not be accepted.

Click apply now to apply.

What does our recruitment process look like?

Once you have applied, our Recruitment Specialist will look at your CV. If your experience matches what we are looking for, you will be invited to an interview.

You can visit Evenbreaks Career Hive for advice on accessibility support if you are unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits - To find out about what benefits we offer, click here.

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.