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- Tasks: Monitor train services and manage incidents to ensure smooth operations.
- Company: Join Network Rail, a vital player in keeping the UK's railway safe and efficient.
- Benefits: Enjoy flexible working, a diverse workplace, and recognition schemes.
- Why this job: Make a real impact on millions while developing your skills in a dynamic environment.
- Qualifications: Experience in logistics or operations, strategic decision-making, and conflict management required.
- Other info: Entry-level position with a salary of £63,693 per annum.
The predicted salary is between 50000 - 75000 £ per year.
Incident Support Controller – Swindon Western House
Join to apply for the Incident Support Controller – Swindon Western House role at Network Rail
Incident Support Controller – Swindon Western House
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Join to apply for the Incident Support Controller – Swindon Western House role at Network Rail
About Network Rail
Join Network Rail – Where People and Connections Matter
Location
Swindon, GB
Department Name
Wales & Western Region
About Network Rail
Join Network Rail – Where People and Connections Matter
At Network Rail, we\’re dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you\’re not just part of a team – you\’re part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We\’re committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we\’ll do everything we can to accommodate any needs throughout the recruitment process.
If you\’re ready to make a real difference, we\’d love to hear from you!
Brief Description
The Operations and Customer Services function operates the railway day-to-day.It delivers train paths, timetabling and train movements to enable safe performance and meet the needs of our customers. The function owns and manages our business relationships with the passenger and freight operators and external commercial stakeholders. The functional customer focused organisation provides clear ownership of operating responsibilities for all customers and stakeholders. The area delivery units are the building blocks of engineering and operations excellence.
The Route Control centres are responsible for the direct management of incidents affecting the operational railway within the Route on a day to day basis.
About The Role (External)
As part of the route control team, you\’ll support the monitoring of train services throughout the region, ensuring that trains run as close to real time as possible without compromising safety. If a situation arises you\’ll be supporting the management responsible for liaising and negotiating with train operating companies to regulate services, whilst trying to keep delays to a minimum, as well as communicating with other key Network Rail staff to ensure the service recovers as quickly as possible.You will be responsible for co-ordinating the process relating to infrastructure relating faults.
Do you have….?
- Experience of logistics or operations environment?
- Experience of strategic decision-making?
- Able to manage conflict, influence others and work under pressure?
- Knowledge of Network Rail and Train Operating Companies within the Route and the key aspects of their business?
- Knowledge of Train Operator performance regime and targets?
- Understanding of operational rules and regulations?
- Good geographical knowledge of the route?
- An appreciation of signalling, track and electrification disciplines
Are you….?
- Driven and determined to continually strive for improvement?
- Energetic and charismatic with the ability to engage customers?
- Visionary, a strategist who thinks and operates proactively?
How To Apply (External)
Salary: £63,693 per annum
Closing date: 11th August 2025 . – Late applications will not be accepted.
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you\’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits – To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.
At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
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Industries
Rail Transportation
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Incident Support Controller - Swindon Western House employer: Network Rail
Contact Detail:
Network Rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Support Controller - Swindon Western House
✨Tip Number 1
Familiarise yourself with the operations of Network Rail and the specific challenges they face in the Swindon area. Understanding local issues can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network Rail values proactive problem-solving. Prepare examples from your past experiences where you've successfully managed incidents or conflicts, showcasing your ability to think on your feet.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations for the Incident Support Controller role. This can also help you build connections that may support your application.
✨Tip Number 4
Highlight any experience you have with logistics or operations in your discussions. Being able to relate your background to the specific requirements of the role will make you a more attractive candidate.
We think you need these skills to ace Incident Support Controller - Swindon Western House
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Incident Support Controller position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Relevant Experience: Emphasise any previous experience in logistics or operations, particularly in a railway or transport context. Use specific examples to demonstrate your ability to manage conflict, make strategic decisions, and work under pressure.
Highlight Knowledge of Network Rail: Mention your understanding of Network Rail's operations, including knowledge of train performance regimes and operational rules. This shows that you are familiar with the industry and can contribute effectively from day one.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Make sure to convey how your values align with Network Rail’s commitment to safety and customer service.
How to prepare for a job interview at Network Rail
✨Understand the Role
Make sure you have a clear understanding of what an Incident Support Controller does. Familiarise yourself with the responsibilities, such as monitoring train services and managing incidents. This will help you answer questions confidently and demonstrate your interest in the position.
✨Showcase Relevant Experience
Highlight any experience you have in logistics or operations environments. Be prepared to discuss specific examples where you've made strategic decisions or managed conflicts, as these skills are crucial for the role.
✨Demonstrate Knowledge of Network Rail
Research Network Rail and its operations thoroughly. Understanding their business relationships with train operating companies and the performance regime will show that you're proactive and genuinely interested in the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations related to train delays or incidents. Practising your responses can help you articulate your thought process clearly under pressure.